E & G Plumbing and Drain

The reviews of E & G Plumbing and Drain indicate strong positive sentiments associated with the service provided by Eric and Roger. Customers consistently commend Eric's professionalism, promptness, and knowledge, with many stating that he was courteous and efficient in diagnosing and resolving plumbing issues. Reviews highlight the value of fair pricing and the absence of upselling, which custome... Read more

The reviews of E & G Plumbing and Drain indicate strong positive sentiments associated with the service provided by Eric and Roger. Customers consistently commend Eric's professionalism, promptness, and knowledge, with many stating that he was courteous and efficient in diagnosing and resolving plumbing issues. Reviews highlight the value of fair pricing and the absence of upselling, which customers found refreshing and reassuring. Several individuals noted that they would recommend E & G Plumbing based on their positive experiences, with some pledging to continue using the company for future plumbing needs. However, a notable number of reviews reflect dissatisfaction stemming from poor communication and service inconsistency. Some customers reported missed appointments without notifications and experienced frustration when technicians arrived late or failed to show up altogether. This aspect considerably taints the overall impression of the company's reliability. Additionally, there were complaints regarding the quality of work performed, especially concerning certain jobs that ended up unsatisfactorily executed, leading to further repairs being needed. While many users like Nancy highlighted exceptional customer support, particularly praising the receptionist's friendliness, others recounted experiences with technicians leaving a mess or not being as courteous. This variation suggests a need for further staff training to ensure that customer interactions are consistently positive across all touchpoints. In summary, while E & G Plumbing and Drain has established a reputation for quality service, the varying reports of inconsistency and communication issues indicate areas for improvement. Addressing these challenges could solidify their status as a trusted plumbing service in their community. Read less