Overview of Company Customer Sentiment Analysis in January
The reviews for Cen Cal Construction convey a strong negative sentiment, highlighting significant dissatisfaction with the service provided by Gustavo Campos. Multiple complaints revolve around inadequate safety measures, notably the absence of masks during construction, and a lack of respect towards elderly clients, particularly a Vietnam veteran. Customers report instances of untrustworthiness, ... Read more
The reviews for Cen Cal Construction convey a strong negative sentiment, highlighting significant dissatisfaction with the service provided by Gustavo Campos. Multiple complaints revolve around inadequate safety measures, notably the absence of masks during construction, and a lack of respect towards elderly clients, particularly a Vietnam veteran. Customers report instances of untrustworthiness, including unapproved charges, refusal to provide written agreements for additional costs, and disturbing behavior such as raising his voice to clients. Financial disputes are prevalent, with claims of dishonored payments and only partial reimbursements leading to further financial loss for clients. Overall, the sentiment reflects a severe lack of professionalism, respect, and reliability. Read less
Overview of Company Customer Sentiment Analysis in January
The reviews indicate a consistent theme of dissatisfaction with both service and conduct from Cen Cal Construction, particularly from the individual, Gustavo Campos. Clients express frustration about non-compliance with safety protocols, as none of the workers wore masks during a critical time, which is alarming given the health concerns during that period. Respect appears to be a recurring issu... Read more
The reviews indicate a consistent theme of dissatisfaction with both service and conduct from Cen Cal Construction, particularly from the individual, Gustavo Campos. Clients express frustration about non-compliance with safety protocols, as none of the workers wore masks during a critical time, which is alarming given the health concerns during that period. Respect appears to be a recurring issue, especially regarding the treatment of elderly individuals, which several reviewers noted with concern, indicating a significant gap in customer service etiquette. The reviews suggest that Campos not only failed to honor contractual obligations but also displayed abusive behavior, undermining trust. Financial dealings raised serious red flags. The reviews suggest a pattern of overcharging beyond the agreed contract terms, with numerous clients reporting additional costs presented without consent or proper documentation. One reviewer noted an incident where Campos stopped payment on a check owed to them, indicating unreliability in financial transactions. Moreover, issues with damaged property and inadequate reimbursement protocols further cloud the overall perception of the company. One reviewer reported a broken shower door, only to receive less compensation than promised after a costly replacement became necessary. In conclusion, the collective comments portray Cen Cal Construction in a highly unfavorable light, marked by dishonesty, poor communication, and unsatisfactory service practices. Recommendations from these reviews strongly advise against engaging with the company. Read less