Team Rooter Plumbing

Team Rooter Plumbing receives favorable feedback for its fast service and the expertise of its technicians. Many customers highlight positive experiences, especially praising technicians like Aaron, Alex, and Kenny for their professionalism, thorough explanations, and courteous behavior. These aspects contribute positively to the overall sentiment towards Team Rooter, where customers report feelin... Read more

Team Rooter Plumbing receives favorable feedback for its fast service and the expertise of its technicians. Many customers highlight positive experiences, especially praising technicians like Aaron, Alex, and Kenny for their professionalism, thorough explanations, and courteous behavior. These aspects contribute positively to the overall sentiment towards Team Rooter, where customers report feeling secure and informed about their plumbing issues. Common positive themes include:Professionalism and Knowledge: Numerous reviews commend the technicians for being knowledgeable and skilled, making customers feel confident about their services.Responsive Customer Service: Many clients noted quick response times, with technicians arriving on-site shortly after the call, which is a crucial factor in emergency plumbing situations.Effective Problem-Solving: Customers appreciated that technicians often went above and beyond to ensure the problem was resolved completely, including performing additional checks and preventative measures. Conversely, adverse sentiment emerges from several reviews that highlight concerns with pricing practices and customer interactions:Perceived Overcharging: A recurring theme is the accusation of significant price discrepancies between initial service quotes and the actual charges, with some customers feeling they were taken advantage of during times of vulnerability, particularly emergency situations.Customer Service Failures: Instances of poor communication and lack of follow-through were reported, especially concerning follow-up appointments or in emergencies where the company did not respond as promised.Dishonesty Allegations: Several customers expressed feelings of being misled, indicating that suggested repairs and quoted prices were exorbitant compared to market standards. Though many testimonials indicate satisfactory service and a willingness to return to Team Rooter for future needs, the presence of critical reviews Read less