Shellback Plumbing and Drain

Positive Experiences: - Many reviews praised the promptness of Shellback Plumbing, noting quick response times from the initial call to service completion. Customers often mentioned receiving same-day service or very short wait times, with technicians arriving as scheduled, which is a significant factor contributing to customer satisfaction. - Several customers highlighted specific plumbers,... Read more

Positive Experiences: - Many reviews praised the promptness of Shellback Plumbing, noting quick response times from the initial call to service completion. Customers often mentioned receiving same-day service or very short wait times, with technicians arriving as scheduled, which is a significant factor contributing to customer satisfaction. - Several customers highlighted specific plumbers, particularly Miguel, David, and Jesse, for their professionalism, courteous demeanor, and thorough explanations. These individuals created positive connections with customers through their attentive service, thoroughness, and willingness to answer questions, thereby fostering trust. - The transparency in pricing and the absence of surprise charges were frequently mentioned as substantial positives. Clients appreciated the clear communication about costs before work was done, exemplifying good ethical practices in customer service.Areas of Complaint: - Despite numerous positive accounts, a few reviews pointed to negative experiences with specific technicians, describing unprofessional behavior, impatience, and lack of communication. Such incidents included instances where customers felt dismissed or not taken seriously, leading to frustration and loss of trust. - Some reviews expressed disappointment regarding follow-ups or lack of follow-through on quotes and agreements. These individuals experienced issues where promised services were delayed or not executed as discussed, leading to dissatisfaction with the company. - A small number of customers reported issues with actual repairs, describing situations where problems re-emerged shortly after service or where technicians were unable to resolve issues but charged nonetheless. Such experiences raised concerns about the quality of workmanship and led some reviewers to express a reluctance to continue using Shellback Plumbing.Overall Impression: - While the majority of reviews reflect a positive experience with Shellback Plumbing and Drain, focusing on their reliability and skilled technicians, there is a noticeable divide between the commendations and critical feedback regarding service consistency. Repeat customers often reaffirm their loyalty despite occasional negative experiences, suggesting a foundational trust in the company Read less