Review and analyze now for company Mattucci Plumbing and provide the analysis in the discussed format for the following reviews: '''Andres C and his helper came to the my house faster than expected yesterday . ETA 1 hr and they were here in 10 mins diagnosed my issue gave me a quote and went above and beyond to complete the job.
I'm happy that they were very knowledgeable and verbal with my issue and ways to avoid/prevent from happening again. Gave me some referrals to other places to fix other issues I might have down the line.
Old house I live in with pipe issues. Overall great team work with him and his helper.
In and out in about 1 1/2 hours awesome dudes being honest human beings! Jorge Rios y Danny,did an excellent job,always respect and efficacy,I will recommend them Excellent job replacing our toilet. Thank you Rudy for a thorough, quality job working with existing conditions.
Excellent communication, and Jorge arrived under the quoted two hours on Sunday of a holiday weekend. He put the shoe protectors on and got to work.
I thought $185 to snake a backed-up tub was reasonable. Pro tip: If you've got any cold soda or water in your fridge, hand one over - these contractors work hard! Called Mattucci Plumbing.
This is our second time using them and they have delivered again. We needed help with rodding our main clearout line and snaking our tub.
Also both of our toilets were not fully flushing. Called midafternoon on a Sunday and a tech came out an hour or so later.
George (plumber) was quick to assess the problem and he finished the job fairly quickly. He was great.
Big thank you to Stephanie the dispatcher for being able to send someone out so fast. Their pricing was fair considering they came out on a weekend and were efficient.
I highly recommend Mattucci Plumbing and will be using them again in the future. Our second time using Mattucci plumbing (two different installations.) We requested Joseph again for the service call since he was so great the first visit.
Just as the first time Joseph did the installation quickly and all while being very careful with everything he did. He always is very tidy and does his work with the least amount of interruption as possible.
Also was very informative about the parts he was replacing and why we needed to replace rather just tightening some old parts. Also gave me some tips as to what to do when we do have water shut off and need to start the flow again.
Will not hesitate to contact Joseph again if we need another service in the future. Mattucci Plumbing - July, 2024.
After all my efforts to fix a slow draining toilet failed, it was time to call a plumber. I called Mattucci because they advertise in our church bulletin.
The person who answered the phone was friendly and scheduled an appointment for the next day. Our plumber, Rudy, arrived on time.
He first thought we had a partial clog and said it would be $150 to run the auger through the toilet. The auger did not make the toilet drain any faster.
Undaunted, Rudy put on a jumpsuit and went under the house to inspect the pipes. The house pipes were properly plumbed and Rudy showed me pictures.
Because the pipes were not the problem Rudy said we needed a new toilet. I ordered a 1.28 gpf Toto Ultramax II online for $577 via Build.com.
Mattucci did not charge us for the unsuccessful auger, only $250 for the under house pipe inspection. The next day, Rudy went and picked up our new toilet in Carson, no charge, and brought it to our house.
He removed the old toilet (a 17 year old Toto Carlyle) and we immediately saw the problem: a stalactite of weird ossified you-know-what partially blocking the old toilet's plastic drain adaptor, probably caused in part by the use of flushable wipes. Don't use flushable wipes.
Get a bidet toilet seat like a Toto K300 or, our choice, an Alpha UX Pearl. But I digress.
Rudy took the old toilet out and dollied it away, along with the hideous plastic drain adaptor. He brought in the new toilet, grabbed a new wax ring from his truck and installed the new toilet - right on the money first time.
Rudy hooked up the new braided steel water supply line, installed the toilet seat that came with the toilet, turned on the water and confirmed no leaks then ran a bead of caulk around the base of the toilet. He packed up his tools and the box the new toilet came in, wheeled the old toilet out to his truck and loaded it and the packaging up.
Easy peasy (for me, not for Rudy; the old toilet - a one-piece Toto - was a heavy porcelain beast). The new toilet is fantastic, flushes like a dream and uses less water than the 1.6 gpf Carlyle.
Also, the Ultramax we ordered is ADA compliant, so the seat height is an inch and a half higher - easier and more comfy for us old folks. Total price for all that service - fetching the new toilet, uninstalling the old toilet, unpacking and installing the new toilet, hauling away the old toilet along with all the packaging - $400.
Such a deal. I recommend Mattucci Plumbing and will definitely call them when we have another plumbing problem.
A 5 star company, and solid service rep.. Victor came out to my house to repair my sump pump and to change a valve that was old and worn out ; he explained the problem to me, and sought my permission to go purchase a new valve mechanism at the plumbing supply company; after I approved it, Victor quickly went to obtain the part and returned 45 minutes later, changed out the bad valve for the new valve and presented me with an invoice and a guarantee; Everything went better than I could've ever expected, and the price was very fair ! I would recommend Mattucci Plumbing to anyone who needs a professional plumbing contractor.
... Alan Manhattan Beach Tech showed up without proper equipment and bad attitude.
Sent him on his way and used another company. Rudy came out and analyzed our plumbing issues and explained the options to either repair or replace depending on what was best for us.
Work was then completed. Great communication, great work and a fair price.
Thank you Rudy! I called and talked to Mike,who was easy to talk to, at Mattucci Plumbing. I told him about our needs, sent some photos, and gave he me a fair price.
Jesse came first thing the next day and started replacing all the old non-compliant piping and finished the job which turned out great. Thanks Mike and Jesse for all your help.
Thanks to Joseph who helped us out on another problem we had and took care of it. Great company if you're looking for getting your plumbing done right.
FANTASTIC service. We had what we thought was a basic clogged kitchen sink, however after multiple attempts to clear it (including using another local plumber who didn't have the right equipment), with dishes piling up and relatives flying in for the holidays, we decided to give Mattucci a call.
An appointment was quickly and efficiently scheduled (no answerphones, requests for texts etc.), and less than 24 hours later Rudy Perez came to our rescue! His service was outstanding, he was incredibly polite/courteous, he cleaned up thoroughly and when we realized that the scope of the issue was bigger than anticipated (required a 100' snake going through most of the house), Rudy cleared his schedule to help. The price was reasonable and we'll absolutely be using them again.
We own a large residence that was built many decades ago. We have had issues with the plumbing backing up and clogged on and off for years and we had to have substantial work done to eliminate the problem.
We had obtained a quote from another plumbing company and contacted Mattucci Plumbing for a 2nd quote. They completed all of the work replacing basically everything under the house for about 1/4 of the price of the 1st quote we obtained.
Mauricio, Jose, Jorge and Christian were professional, clean, respectful and did an amazing job! We couldn't be happier!!! Our experience- horrible customer service and field employee(s) unskilled/untrained in supporting customers and were rude, abusive (using bully & intimidation tactics), and are extremely unprofessional. My wife said a member of the crew cussed her out and used very foul language.
It was so bad that formal complaints were filed with SCG & also Mattucci over unacceptable performance & retaliation concerns. The police were called to remove them from our property.
I would like to believe the good reviews and think the crew/individual that came to our house had a bad day (both times). If the owner/ leadership would like to discuss I would be happy to share our experience and try to help improve.
I have been working with Mattucci Plumbing for my commercial properties and they are very knowledgeable. The work they do is honest and pricing is fair.
Mike F. has been especially helpful and is always friendly and responsive.
I definitely recommend using this company! I needed some reissues around the house and they were the first to respond promptly and courteously. We scheduled a day for them to assess the tasks I needed done and they provided a detailed invoice before proceeding.
I appreciate the fact how accommodating and polite they were on the phone. The job was finished to our standards and we would more than likely use Mattucci again.
Grazie ~ I had a sump pump serviced by Rudy at Mattucci this week. The company was extremely responsive to my call and they even offered to come out the same day.
Rudy showed up on time for our appointment and quickly figured out the issue and repaired it without any hassle. Great guy and super fair price.
Would highly recommned. Jaime and Christian we're unbelievable! The gas company caused an irrigation pipe leak so they had to shut the water off on the house.
Jamie and Christian of Mattucci plumbing came at 7 o'clock at night and worked until 9:30 PM to get that pipe fixed so the water could be turned back on. I am so grateful to these nice gentlemen and their fabulous service.
They were considerate, polite, and efficient, Even though they had to work outside in the dark, they had all the lights and equipment they needed to make the repair. These guys were quick to respond, quick to come out, quick to service, and very professional.
They wouldn't leave until they verified that my new water heater was working perfectly. Uzi, Mauricio, and Christian were all great.
Even though they are not based very close to me, they assured me that they would come out, and they did. They even worked within my timeframe, and waited at my door when I was late! I commend Mike, Manager, and Tyler, for an exceptional performance on our toilets recently.
Mike passed on to Tyler re how to best service the toilet we initially called about which works wonders when flushing it now. We have had other plumbing companies service our plumbing needs and Mattucci is right up there at the top.
Try them, you'll love working with Mike and his staff. Wishing Mattucci Plumbing team continued success! I've used Mattucci Plumbing for 17 years and the other day was the second time I had Joel.
He's the best! Professional, kind, efficient, everything you could ask for. He wore a mask, booties AND gloves.
He even gave me a senior citizen discount and he said I don't look like a senior. Which I don't.
But I am. Highly recommend.
Look no further! Mattucci Plumbing is spectacular! Call them !! Eric Ruiz is a first class plumber, takes the time to explain what he finds, how to repair, or what the options are. Very responsive, follows through ..always felt like I could depend on him.
The main office is easy to work with and truly work to accommodate your situation. Mike (main office) is amazing and truly pulled off a miracle for me to get Eric back to my house before I was leaving on a long planned trip! Thank you to Mattucci Plumbing!! I couldn't be happier with Mattucci's service.
I remodeled my kitchen and my drain pipe in the wall for the kitchen sink had to be repositioned 3.5" lower. I had scheduled an appointment over the weekend for a plumber to come out on Monday.
When he showed up he told me the work that needed to be done, but I thought what he was asking for cost-wise was way too high so I reached out to Mattucci. Within ONE HOUR one of their technicians was at my house.
He assessed the situation and also indicated the pipe had to be repositioned and had to crack open the exterior wall. However, his price was much more reasonable and within the scope of the project.
Within a couple of hours he was done and everything was perfect. Cannot recommend this service more.
Great job! I'm buying a house in Redondo Beach and needed a second opinion regarding some plumbing issues that were called out by the general inspection. As I have not bought the house yet, I'm not trying to fix anything...
I just want to know what is involved in fixing assorted issues down the road. Not knowing anyone in the area, I turned to Yelp and thought I'd give Mattucci Plumbing a shot.
Keep in mind, any plumbing business can send a plumber out to give an opinion. Since that plumber is not actually fixing anything, you may not know until you actually go to fix it if they were wrong.
Anyway, Mario was who they sent out and he was great. He was kind of, "Hey, let's go throw a pressure gauge on the hose bib" and "Let's go lay eyes on the tankless water heater".
The attitude was great, my confidence in his opinion was high. He was THINKING and MAKING SUGGESTIONS instead of just sort of wondering how little work he can do to move on to the next call.
When I buy this house, Matucci is who I will be calling. Tyler was on time and awesome.
Scheduled appt. Arrived on time for a Kitchen faucet install, bathroom and an outside faucet repair.
Other issues were found and he recommended the best way to solve with pricing. He kept me in the loop all the way.
Call Mattucci Plumbing if you have and plunbing needs. We recently had work done at our house and I had a great experience with Matucci Plumbing, specifically with Mauricio and Jose.
The Gas co. needed our house gas line to be relocated, and they were quick, efficient, and professional.
They kept us updated on the progress of the work and made sure they addressed any issues or concerns we had. I highly recommend Matucci Plumbing for your plumbing needs.
Responded promptly. They showed up within 2 hrs to assess water heater replacement or repair job.
Told me they'd email me an estimate/WH replacement bid that afternoon, but I never heard from them again. Mattucci is a well regarded name around the Southbay - you certainly can do better.
We Would definitely recommend them, we been having a water leak for over two weeks so we contacted Mattucci and they came the following morning to our home in lancaster from Gardena. Mauricio is very knowledgeable and fixed the problem very quickly.
He speaks Spanish also for those who are looking for someone who speaks Spanish. And when you call there office everyone is so friendly before you call anyone else for any type of plumbing issues you must try them first you won't regret it !!! Thanks Mauricio Beware!!! Avoid this plumbing company unless you like miscommunications, unresponsiveness, super superior attitudes at the office level and sky high prices.
On the positive side the reps who came to our house, Andres and Julian, were very nice. That's the extent of the "nice" in my experience with Mattucci.
Andres surveyed our issue and we agreed on a solution and how to repair and reroute a pipe. I was told they would either call with an estimate that night or email it to me the next day.
Long story short, I finally got the estimate one week later and only after several calls on my part and being berated for not paying an "open invoice" which by the way I had never received. They finally send the phantom invoice for $250 via email and I was told "...they expected payment by the end of the day" so I called, paid via credit card and waited for the estimate to be emailed.
Still no estimate. The last call I made was from out of the country and luckily the operations manager answered the phone and he pulled up the estimate and emailed it right away.
It had been sitting on their system and they obviously just wanted my $250 and were holding the estimate. Their estimate was over $4,500 higher than the other estimate I received.
The plumber I chose has sterling referrals from people I trust. Great prompt service.
They even text you a picture of the plumber that is about to arrive at your location. Also very neat when finished.
I am glad I found this company. I recently had the pleasure of hiring Mattucci Plumbing for an emergency plumbing repairs (water and gas leak) in my home, and I cannot express my satisfaction enough.
They arrived within 24 hours and resolved the issues within a day. I would recommend Mattucci Plumbing to anyone in need of reliable plumbing services.
Mattucci may not be the cheapest but they get things done right and quickly. Andres was the plumber/technician that arrived at my home.
He was punctual, well-presented, and respectful of my property. He took the time to assess the plumbing issue thoroughly, explaining the problem to me in clear terms.
The expertise and skill demonstrated by the plumbers were truly commendable. They efficiently resolved the plumbing problem in a timely manner.
In addition to their exceptional service, Mattucci also provided fair and transparent pricing. The estimate provided was accurate, and there were no hidden charges or surprises.
Thank you, Mattucci Plumbing, for providing me with an exceptional experience. I will undoubtedly rely on your services for any emergency plumbing needs, and I will gladly recommend you to friends, family, and neighbors without hesitation.
Muttucci is incredible every time I call for plumbing issues. David Hernandez was fast and efficient fixing a clogged bathroom drain.
Would highly recommend this company. Long overdue, but we had a late night emergency and everyone we called in the area couldn't help immediately, and we had sewage coming up in the tub and toilets were overflowing.
One call to Mattucci and within an hour we had someone come out to help with situation. I wish I remembered his name but he was super helpful and explained everything he was doing in detail.
Will use them again if we ever need a plumber that's not covered by our warranty. I've called for Mattucci Plumbing twice this year and both times they have been great! The first time around late Jan they were able to come at 10pm for a emergency service (our main pipe was backed up and water wouldn't go down in any of the toilets and sinks).
The second time was in late August for a bathroom and kitchen sink clog. They were able to fix the problem both times, price was fair and affordable, and the service time was relatively quick (about a hour each time) .
Joseph is very knowledgeable and professional and was able to fix my clogged toilet with no issues. Need to give 5 stars to this company and Donald, who came out last minute late on the Friday of a holiday weekend and on two separate plumbing issues, gave me an honest, very reasonably priced solution.
Even though I asked if the cause was something more complicated and expensive. Will be using this company again in the future.
Donald to the rescue! My family and I are very grateful to Mattucci Plumbing especially with their specialist Donald. We called around and no one wanted to inspect our water heater because it was more than 6 years old.
One company wanted to charge us more than $90 just to come out and tell us what the problem was. I called Mattucci Plumbing on Monday and on Tuesday they sent Donald to checkout what was going on with our water heater.
He addressed the issue and within a short time we had hot water again (hurray!). I definitely recommend them and I will be calling them first if I have any future water heater problems.
A routine plumbing job of installing a natural gas seismic shut-off valve turned into a critical plumbing job to stop a water leak under my house, as discovered by Rudy at Mattucci Plumbing. Immediately after arriving at my home, Rudy informed me that my water heater's constant running sound, which was loudly emanating out of the crawl space vents, was not normal.
He promptly went under the house and there found a leaking water pipe, that was causing the water heater to constantly work to heat up the incoming and then quickly draining water supply. Since my house still had the original galvanized steel pipes dating from when it was built in 1948, it was high time to replace these antiques with copper piping.
I found Rudy's quoted price to be very reasonable, so he proceeded to assemble a team of six plumbers who were able to come a few days later. They had the repiping job completed, amazingly, in one's day time.
I am very grateful to Rudy and utterly impressed by his expertise, efficiency, punctuality, reliability, and great kindness. He always patiently and clearly explained my plumbing problems.
Whenever I texted him, he quickly replied. I didn't need to remind him of anything - he has a keen memory and is gifted with an astute attention to details.
In addition to my repiping job, there were some small things that needed to be changed and Rudy took care of it. He is meticulous with his work, and I believe him when he says that he loves his job.
The team of plumbers that Rudy brought to my home were friendly, loved to beautifully sing as they worked, and exemplified the same care with their craft that I saw in Rudy. Their supervisor, Jessie, displayed incredible expertise and finesse in his work, and the skill and conscientiousness of Jose and Miguel were also quite impressive.
Therefore, because of its exemplary plumbers, I give Mattucci the highest rating. I've used Mattucci several times, and they've always been excellent.
Jesse just came out and helped with an ancient mainline and was prompt, professional, friendly, and helpful. He worked quickly and got everything fixed in no time.
MORGAN WAS AMAZING. First of all, Mattucci was quick to respond and send Morgan out for a quote.
Morgan gave me a very reasonable quote of $1,400 to purchase a new unit, replace and remove my old electric water heater. After I accepted the terms, Morgan came out THE SAME DAY to complete the work and finished in an hour or so.
I can't say how amazing this experience was. I'll definitely recommend Matucci to friends & family.
Dispatch was super friendly and quick to act. Our plumber [Joseph] was a diligent problem solver.
We had a back-up problem with drainage on the outside of our home. Due to some mystery blockage somewhere in the exterior pipes, water was pooling upstream alongside our home and leaking into an area of our basement.
Joseph (our plumber tech assigned to the case) patiently took a few different approaches, and with state-of-the art sensors and cameras, he was able to locate the specific area of blockage and determine the exact cause. Mattucci had a variety of snakes types with different heads to bore through a root system that had penetrated our exterior drainage pipes.
The root system in our pipes was extensive. Mattucci went to the next level and brought in a hydro-jet system complete with their own water tanks.
At the end of the day, the exterior drainage pipe system was spotless; no roots and no debris. Joseph ran a camera through the pipes and I was able to observe the interior or the pipes on a monitor.
This was helpful to review the work that was just completed, but more importantly, the camera helped me understand the areas of the pipe system that were susceptible to future root invasion. From this internal examination of our exterior drainage pipes, I was able to develop an annual maintenance plan to avoid a future back-up and water overflow situation.
Many plumbing problems in the home can be a mystery in terms of locating the specific area to remedy. Typically, the problem is hidden and involves creative ways to get to the spot, or removal of material to access the area needing repair.
Then, there's analysis for the cause and possible recurrence. Mattucci is a large outfit with service professionals who demonstrate a deep knowledge of the many plumbing related issue found in both the interior and exterior of a home.
Many thanks to Joseph and his crew. We'll see you next year for a check-up.
Mattucci Plumbing is awesome! Tyler is The Man!!! Not only is he the most efficient, hard-working plumber, he is just all-around a great guy to have in your corner! He really worked with me to be cost-conscious, as I was preparing my mother's house for sale. It was an older house that needs a lot of work, but he really helped keep the focus on the things that would be the most beneficial insofar as the inspection and the sale price of the home was concerned.
He was on-time, kept me informed every step of the way, offering options +/-, his honest opinion and took detailed photos and video -- even under the house. A very detailed invoice with all the photos (before and after) will be sent to you the next day.
I will never use another plumber! Thank you, Mattucci Plumbing and Thank You, Tyler and his other techs, Rojelio and Ivan! - Liz P.S. Whatever Mattucci is paying Tyler, they need to double it.
I've never encountered a technician that will literally RUN back and forth to his truck to grab more materials. He wastes no time! Here are some photos of Tyler installing a new water heater for me -- one of the many tasks he got done within his 2 back-to-back visits.
As good as it gets. Our washer drain line was clogged.
I happen to notice soap suds coming out while on the spin cycle while doing laundry. Some ran down the side wall near the mess.
I may have used a little extra soap. This never happens as I am a person that uses very little soap as I know what can happen.
I called Mattucci as i have had them out before. They originally were supposed to come between 3 and 5 but the dispatcher said he could come sooner.
It was great as i needed to wash clothes. Eric promptly showed up and was very nice! He snaked the line and checked everything out.
I got a very generous senior discount which made my day. He was very quick and did a great job.
What more to say. I am glad they were there for me.
Had a plumbing issue after hours and Matucci plumbing came through. Came right away and Joseph was great.
Polite, professional and very respectful of my home. Can thank him enough! Amazing service .
Our toilet and shower got backed up in the middle of the night. It was already 10PM, we tried solving it on our own but it was not working .
By 11:20 we just called it quits and called Mattucci plumbing . They picked up right away and was really responsive, they ask for some information and advised us that a plumbing technician was going to call me us back .
10 mins later I got the call and text saying they will be there in the next hour. Our technician Tyler came in 20 mins, he was really helpful and advise us the charges and what he was going to do to fix the problem.
He arrive before midnight and finish in no time. Five stars to Tyler for being the best plumbing technician, Would definitely recommend and use for future plumbing repairs .
Have been using Mattucci Plumbing for years and was reminded yesterday of why. My laundry drain line was being strangled by tree roots, but Jessey was able to locate the blockage with a camera and blast right through it with his equipment.
The service was quick, and Jessie and his helper were courteous and professional. Jorge estimate was done and he stayed right on target.
He is very skilled, fast efficient, responsive and easy to communicate. All water leaks in ceiling & water damage fixed.
It feels like we are in a brand new house. Jorge is very professional and courteous.
Completed our job in record time, cleaned all mess and did top quality work. We will consider doing complete re-pipe as well.
Our home looks beautiful!! Mattucci office people available to answer questions and address concerns from start to finish. I would highly recommend this company Jorge is highest level:) We needed to have a new toilet installed.
I got an appointment the same day, crew were very efficient, personable and professional. Cleaned up afterward.
Accepts checks or credit card. Kept me informed of arrival time.
Highly recommend. Very responsive.
Did a great Job. Recommended valve replacement and did it.
Works great. I am very pleased with the quality of service from Matthucci plumbing! Victor helped us with all of my requests.
One was a renovation of our washer valves, installation of a flood safety attachment to the washer valve and our brand new kitchen faucet. All of these projects were quick and we haven't encountered any issues during or after the completion of it.
Victor was very knowledgeable as he told us if there was going to be any foreseeable issues with the product that we installed and what to look for in the future to maintain his work. And for the efficiency the cost was very reasonable for the excellent quality of service.
I felt very comfortable with Victor and didn't feel like I was being ripped off or tricked into paying more. He was very honest, and informative during the entire process! I would recommend Matthucci plumbing to anyone! Hired Mattucci to replace a main shutoff valve and regulator in front of the house.
Staff was very professional, and work was good. Though I wouldn't say the price was a bargain, it was fair.
No surprises or additional fees were tacked on to the price quoted at the start. And for the quality of work and quick turnaround for non-emergency work I would be willing to give them a call again if I had a project come up.
Hired them for an inspection and they were very thorough. Hired them again when a pipe broke they were knowledgeable and explained why it deteriorated.
I would hire them again. Extremely disappointed and frustrated with Mattucci plumbing.
I called Mattucci because I observed a leak adjacent to the back wall of my house in the planting bed. The planting bed was full of water.
For many many years, I've been using Mattuci for our plumbing needs whenever we've had anything seriously concerning happening in the house. Although higher priced than most other companies, I've always found them to be polite and professional, and in the past - great problem solvers.
After I had my Gardener check that it wasn't a sprinkler leak, I called them. They came and said leak was coming from under the slab and that I should use the leak detection company they always use- Goldak.
So I scheduled with Goldak who charges $350 which is more than another company's quote, but Mattucci said that is who they use, so I did. Goldak came and supposedly identified the leaky pipe.
The plan was to cap off that pipe and reroute a new pipe on the outside of the house so we wouldn't have to destroy my family room with a fairly new wood floor. M came back and capped off the pipe, making a hole in my family room wall and also in the stucco outside to where it leads.
After doing so, they found that water was still running, so apparently this wasn't the correct pipe! Now, two pipes have been cut off without knowing exactly what this is effecting in the house. One of the lines goes to the upstairs bathroom and as the pipe has now been cut and I needed running water in the bathroom, he ends up reconnecting just one of the pipes back.
The plumber runs out of time as his day is over at 5 and he has gone over. We still don't know where the leak is coming from at this time.
No one to ask at the office what the plan of action is. He's off the next day so the next morning, M sends an assistant tech to look into it.
Still no answers. Then, that afternoon, an experienced plumber is sent to assess .
So far three different people and still no answers. They ask me to get the leak detection company back and see if the leak is somewhere else.
Meanwhile, it turns out the line that was capped outside leads to the cold water line in the kitchen island so no cold water at the kitchen sink . This was discovered by me in the evening, not by the experienced plumber.
Leak detection comes back, and identifies a new pipe as the possible source. This would involve making yet another hole in the wall to repair.
At this point, I'm hesitant to keep making holes in walls. What if he's wrong again? I read on Next Door about whole house reposting of pipes, and I'm curious.
The weekend arrives. Tuesday is when one of the senior plumbers( the fourth tech so far )comes and offers no definitive plan.
At this point, I want everything returned to the way it was and am in total confusion as to how to proceed. I decide that rather than continuing to make random holes all over my house, and still possibly not have a solution, I will look into getting my pipes coated, which M does not do.
We are into the following week now and I receive a bill for over $1000 from M for the exploratory work they did. I call them to restore my pipes, so that I can have cold water in my kitchen and an appointment is made for today.
In the morning, I receive a call from the operations manager that their techs are not willing to come out to my property. ( He had reassured me several times in past two weeks that they will figure this out) What? So the pipes are cut off, there are two holes in both the interior and exterior of the house , and they wanted to cut a third one, yet they don't want to restore the pipes they cut? On top of that, I need to drywall, stucco, and paint to fix the walls.
Also , make no mistake, they were going to be charging me again to uncap the pipes that they mistakenly cut. All the technicians were polite.
I was polite, despite my frustration and confusion. We had no back and forth words at all.
Yet the manager is actually saying the techs don't want to come to our property. They don't want to come, or does the company just want to wash its hands of it , and leave me with disconnected pipes? This is not the Mattucci of yesteryear.
It's sad that with the owner's illness, it's come to this. We detected a water leak issue yesterday morning.
Called Mattucci after four other plumbing firms could not confirm we could be serviced same day. Mattucci was available and serviceman Donald immediately found the source of the leak in the wall.
Leak was fixed and we are happy. Thank you Donald and Mattucci Plumbing.
Will use you again if an unexpected problem should arise. Alice and Ken Kam Torrance, CA So...
While doing the Laundry I hear "Gurgling " coming from the bathroom... both Toilet and tub starting to overflow! Called the first (not Mattucci ) Plumber -after an hour of "Snaking" he walks out saying "I can't do it !" Next we called "MATTUCCI PLUMBING " WOW What a difference from the start ! Mattucci sent me a Text with a Photo of "BRANDON" Mind you it's 4:35pm and Brandon's arriving between 5-6PM (What ?? That's freakin AMAZING!!) Before I can unleash my crazy barking "Yorkie" What do you know ...
Brandon's pulling up to the Driveway right at 5PM! Brandon is the Nicest , Cleanest , Most Professional, Easy Going .... Even Lily likes him "Plumber" I've EVER SEEN ...
Seriously; if my daughter wasn't engaged!! Brandon is quiet but quick and knows what he's doing He figured out why the first plumber failed and is right now fixing our PLUMBING PROBLEMS!!! If EVER YOU NEED A PLUMBER-THERES ONLY ONE CALL TO MAKE : CALL MATTUCCI PLUMBERS (310) 543-2001 THANK YOU MATTUCCI PLUMBING INC. AND THANK YOU BRANDON!! ? I called this morning and luckily was able to get an appointment this afternoon.
Andres and his helper came out and did an outstanding job! I had leak from the second story tub/shower, which I thought was the drain. I was worried this might be a $600 repair.
Andres first determined it was not the drain, but it looked like the shower connection was bad. Well, more tests, and he found it was a bad tub spout that only leaked with the shower engaged.
They were there about 1 hour and only charged me $150! Of course I was happy about that! Thanks guys! Professional and experienced. David Sanchez Hernandez is the plumber who did the inspection and fixed the problem.
He is extremely respectful, knowledgeable, answered my questions, and finished the job in a timely manner. I sent a request to Mattucci plumbing very late in the evening on Sunday by 8am on Monday I had received a text and was already on their schedule for an inspection.
Hopefully, I will not need a plumber anymore but if I ever did I will call no one but Mattuci. We finally found the perfect plumber! Their representatives are respectful, professional and knowledgeable.
Great follow-through too! They take great care when entering and working in our older home. And the price is just right! Look no further...call now! I have been using Mattucci for many years as my go to plumbers! They always answer the phone, always very friendly on phone and always come out right away!!!!! WHAT MORE CAN YOU ASK FOR! THEY DO GOOD WORK AND COMPETETIVE PRICES! YOU WONT BE DISSAPOINTED....
A vehicle collided into my nextdoor neighbors home, causing a break in their main water line. My neighbors, who are Korean, asked for some help in getting their water line fixed.
I have always heard good things about Mattucci Plumbing, but never had used them. So we decided to have them come out and fix the break and get their water flowing.
The plumber that was assigned to the repair was Joseph. He arrived in less than 30 minutes and was able to assess the break and come up with a game plan to address the beak.
Joseph was extremely friendly, polite, professional and patient. He took the time to explain exactly what needed to be done and the most effective & efficient way to fix the problem.
The final bill was VERY reasonable too! A win win... Not only did Joseph do an outstanding job, but he also pointed out the poorly designed old piping job and modified it, which will pretty much eliminate the potential for a vehicle to make contact with the pipe in the future.
This minor, no cost, change was just an example of a great employee, who cares and takes pride in his work. Plus it speaks volumes for the company as great employees are usually a representation of a well run company.
Needless to say, choosing Mattucci plumbing did not disappoint us and I would highly recommend them and Joseph for any plumbing needs. Victor and the rest of the crew were very efficient and so was able to do the job as scheduled.
I would definitely hire them again and recommend them to my family and friends. Great job.
Punctual both when arriving to give an estimate and actual repair. Our plumber, Mario, did a fantastic job and was mindful in placing a work mat on the carpet when he took out a portion of the wall to gain access.
He left the work area clean and neat after completing the job. Highly recommend.
A few weeks ago, in the height of the quarantine, our 1st floor ceiling started to drip water! After turning the water off (and thankfully the dripping stopped), we searched for a plumbing service to come out that day and fix this problem - no water in a pandemic is not a good situation. Luckily enough after an on-line search we found upon Mattucci Plumbing.
They set up a time and promptly showed up. Victor, was dressed for the occasion; gloves, masks and booties! After a bit of head scratching (and some holes in the ceiling), he finally isolated the issue - the piping in the 2nd floor bathroom.
The problem was getting access to it. Our home had a remodel in the 80's where a second story was put on over our slanted roof first floor.
Victor found a spot in our staircase where there was space between the floors for him to open and crawl in (see pic)! He cut an entrance, found that the original roof was still on the house between floors(!) and well as some old beer cans left by the old re-modellers. But the biggest thing was he found and fixed the leak quickly, replacing a pipe with a pinhole in it.
Victor was super nice, explained all the issues clearly before he started working on it and really got the job done while all masked up keeping him (and us) safe. Definitely would recommend Mattucci's for any issue - and ver much appreciated the care in which they did it.
Our rain shower head would not shut off one day and we had no idea what to do. Two other plumbing companies either misdiagnosed the issue or could not locate the parts.
Thank goodness we found Mattucci! Joseph not only fixed our shower but it now works better than ever. More than that, he was friendly, thorough, and incredibly flexible with our schedule.
I had to leave for a portion of the day and Joseph kindly offered to come back later to "get the job done today." After weeks without a shower, we are so grateful and will definitely call Mattucci first next time! Why drains always block late at night? Matti I turned up with the hour, fixed the problem be the bill as way less than I'd been expecting. Responsive, quick, friendly and reasonable.
Lost my water heater on Friday of Memorial Day Weekend. No fun! David showed about an hour after I called.
Friendly and got right to it. My old water heater was done - 17 years old - and the water lines were ready to break.
Gave me a fair quote and agreed to get the job done that day even though it was 5PM! By 8:30PM I had hot water. David cleaned everything up and the bill was settled up with no surprises.
Thanks Mattucci Plumbing. You saved me and my family from cold showers over Memorial Day Weekend.
Update I got a message right away after posting my initial disappointed review. And they are making it right things right.
They really do value their customers and the feedback. I think the lesson learned on my part is to speak up earlier if something seems wrong.
I still think it's hard for any larger company to QC check their workers and as a customer it helps to give them direct feedback because they aren't aware if mistakes happen. I have now scheduled my free estimate for the other work I'm looking at.
-- A few months ago I had a problem relighting my water heater. When I called Mattucci I was expecting a free estimate and evaluation.
They sent out a new employee who didn't have his own iPad yet. I mention this because it wasn't the person that was texting they were on his way.
He assumed I needed a new water heater which I did not but he went on to say I might need one soon because of it's age. He was able to relight my water heater for me and it took less than 15 minutes.
After that he told me the charge would be $140 as the minimum they charge to go on site to do work but then he told me he'd discount me for $99 only. I am looking into getting some other work done and was just thinking about this experience.
I feel like I was gaslighted with the "discount" price and really shouldn't have paid that amount as they are supposed to offer a free estimate up front. Anyhow I won't hire them for future work despite the other good reviews.
I can't trust they will honor what they advertise and I suspect the quality of their plumbers is really variable. Met with someone to get an estimate on Friday.
He said to expect the cost to be around $3-4k depending on what style waterless tank heater I wanted (with a pump or without) and that I should expect a formal quote by end of day. Did not receive the formal quote on Friday.
Called Saturday and was told I should receive the formal quote within 1-2 hours. Never received it.
Called Monday and they still didn't have it ready and couldn't even tell me what type of waterless tank heaters they would use so I could inform my electrician. Tuesday: received a quote for $5,500.
We have received other quotes from reputable companies that range from $2,500-3,000. Matucci does not provide competitive pricing nor does their professionalism exceed my expectations.
Service was great! He has arrived within the grace period. He was polite and professional.
Initial estimate quote was given and paid exactly what was quoted. We had clogged drain outside the house.
We are at this house few years and did not know how plumbing line ran. He used camera and the snake.
Initially, it was very challenging as it look like there was significant blockage with snake. After much effort, he was surprised that direction of our plumbing was in the unexpected direction taking few turns.
We were so glad to know which way our plumbing pipe runs out to the street. He let us watch the whole process and it was interesting to see what it looked inside our plumbing pipe.
He was able to unclog and pointed a few areas of root invasion. He has explained permanent intervention , which will be costly.
He said meantime, we may need to get snaked as problem arises. I totally understand the permanent intervention would resolve the problem, long-term.
But he was not pushy to have me do the big work right away. I will use them again if it clogs again and will have to plan for definite intervention when we can.
I had a gas leak due to corrosion in the main pipe going into my house. Let me tell you, stressful position to be in.
Realizing the danger you were in, then having to deal with gas being shut off for days on end while you talk to plumber after plumber trying to figure out exactly what's going on. This is especially difficult because it's hard to know who to believe about what needs to be done, or how much it should cost to fix it.
The estimates I got were wildly different from each other. Mattucci plumbing was one of the few that was right on the money, and gave me an honest and accurate assessment of the situation, without upselling me.
David Sanchez was punctual, reliable, honest, knowledgeable, and communicated clearly throughout the project. He even chased after the city inspectors for the permit so we can be done urgently before the heavy rain.
David, Jose, and Charile did a great job replacing my corroded pipe, worked around my schedule, and treated my home with respect throughout the job. I paid a fair price for a job done right.
Couldn't recommend them more. These guys are really good, and that statement says a lot, as I've never really had a plumber (or any kind of home fixer) that I would go on Yelp and write a review about.
In the last year or so, they have replaced my garbage disposal (twice) unclogged a dishwasher line and replaced a faucet in a bathtub. Today, I had the pleasure of working with Brandon, who was nice and super helpful in fixing the drainage from my dishwasher, even though it looks like it was my fault the drain was clogged in the first place.
Not only did Brandon not make me feel like an idiot, he gave me some tips to avoid future issues without feeling like he was talking down or patronizing me. He's a good dude who I'd welcome into my home again.
High marks for the entire Mattucci team, and I would call them with high confidence that they'll work without you and get your problem solved right. It's unfortunate that the aging pipes in my 1978 townhome need increasing amounts of attention from plumbers, but it is so fortunate that I can depend on Mattucci Plumbing in a crunch.
Of course, the kitchen sink stopped up on a Saturday night, but first thing Monday morning, Mike at Mattucci rearranged schedules so that Tyler was on-the-scene before noon. It took a few snakings, but he was persistent and got the drain cleared.
My experience with this company over the years is that no matter which plumber they send, he is courteous, professional, explains everything, offers options and always solves the problem. Ideally, I would never need them again, lol, but that's not my reality! Mattucci Plumbing is my go to guys!! A good plumber is worth their weight in gold! Our shower had backed up so we called "our plumber" only to learn that he moved to Texas! Texted my friends for a plumber recommendation & was blessed (literally) with Mattucci Plumbing.
They returned my call 1st thing in the morning & we had a trained professional at our house by 11:30a. Excellent customer service & reasonable prices.
Even included a 30 day warranty for their work. Glad to have them as "our plumber" & since they're a locally owned family business, I'm feeling confident that we'll have a lifelong relationship since they won't move to Texas! Fantastic company!! Great employees, from dispatcher to urgent service on a Sunday, Mother's Day! Thank you guys you did a great job identifying the problem and making the right diagnosis and recommendations.
Zero stars if possible!!! Left Sewage water uncleaned in our house, DISGUSTING! Mattucci plumbing came over twice in a row (tues and then wed) to unclog our drains, the first time cleared and then it clogged back up again the next day and we called them out to clear it again. Charged for the second time.
Which, okay, fine. Few days later, it's starting to back up AGAIN and they want us to pay for another unclog + inspection that will cost another close to 400.
No warranty like other plumbing companies. They also need to train their techs to use shoe covers like any another contracting business and clean up after themselves better.
Their second tech came inside our home with his shoes on and dirtied our floors. We are a no-shoes indoors home, we have a toddler running around.
Other plumbing companies have always put on covers on their shoes out of courtesy. This guy took his shoes off only the first time he entered our house, so he definitely knew no shoes inside.
Every time after that he didn't care and just went in and out of house with his shoes on out of laziness. He also had black water dripping from our bathroom all throughout our halls when he was taking his snake machine out.
Absolutely disgusting. He took all but few seconds to wipe it all down, so I had to Clorox our floors when he left and there was still blackwater areas he missed.
So gross. Wish I would've taken pictures before I cleaned it up myself.
We just had another company snake for the third time and left no mess, put shoe covers on without me even asking, no sewage water left on our floors. Will never use you guys again.
I had a very old leaky kitchen faucet- Mario the Plumber came out and replaced my faucet - he was so incredibly nice and professional. I would absolutely use Mattucci Plumbing again.
On a Sunday afternoon we discovered a leak under our kitchen sink and we had no hot water. Having been very pleased with Mattucci Plumbing in the past, we gave them a call.
The dispatcher had our info in their system and he set up a service call for Monday between 11-1p. We received a text message @ 9:55a advising us that Tyler had been dispatched to our location and would be arriving shortly! Tyler evaluated the situation and with his coworker Rogelio, they installed a new water heater (in the pouring rain) and a new garbage disposal all completed shortly before 2pm.
Kudos to Tyler & Rogelio for a job well done. Thank you Mattucci Plumbing, and once again thank you to Tyler, who is very professional and a pleasure to work with during these very stressful plumbing situations! We had a major water leak outside and it became apparent when we got our water bill! We called Mattucci and they sent a wonderful hard working young man, Tyler Faustini! He did a super job and finished the huge job in a days time! I will use Mattucci again and definitely request Tyler! This team is great .
Mario came out and was very positive and motivated about the project from the start. Where others started with doom and gloom sales pitch.
The quote was reasonable and they arrived on time and completed the project , exceeding my expectations. Thank you I do recommend this team, mainly during times where everyone is trying to capitalize.
Great job team ! Art Came home after four months and turned on water and we had a leak in the bathroom that dropped down the ceiling. Of course it was a Saturday night of a Presidents Day.
They came out on Sunday fixed it and it was a very reasonable price.'''.
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