Review and analyze now for company Z&H Plumbing & Water Heaters and provide the analysis in the discussed format for the following reviews: '''I had a sewer drain leak in my basement. So I called my warranty company and they sent me a tech who canceled on me and came a day later with a drain leak time is of the essence then the tech came on a weekend and then did not get back to the warranty company until Monday afternoon, I complained that this was an emergency and my warranty company said the plumber would come and fix the leakage in 24 hours.
72 hours past nothing happened. So I called ZN&H plumbing and told them about my problem.
He sent Armen who came out the next day and fixed the drain leakage. Service is fast, they are nice and the value is good.
I will use them again. Thanks.Zoro.
We had originally contacted Zorro, two years ago, when we were evaluating our water heater options. He helped us to weigh our options, which were a solar water heater, a standard gas tank and a tankless option, which comes with a LADWP rebate.
We ultimately decided to go a like for like replacement and go with the standard tank. We decided decided to move forward and completed the project today.
It took less than 3-4 hours for his team to rebuild the platform in a high ceiling garage that the water heater sits on and install a new water heater. The former platform had rotted and was wet from the water heater leaking; apparently it's best practice to have a water pan, which he also installed for us.
I can't believe that we waited so long because the difference in water warmth is night and day. I'd used Zorro and his team again.
They did a great job installing my water heater and were professional. They cleaned up after themselves and even looked at a different plumbing issue I had free of charge.
This is for an older job but Zohrab was extremely responsive, quick, and thorough. He easily coordinated with me and the tenants at the house for a new water heater install.
Great service and would absolutely use him again. A previous occupant left me two German tankless water heaters that operated solely on electricity -- no gas.
When they stopped working I had great difficulty finding a local plumber willing to service or even replace them, but Zorro ordered the current model and installed them about a week later. Clear communication and scheduling.
Job completed on time as promised. Highly recommend.
Our water heater broke, and Zorro was out two days later installing a new one for us! We are so grateful for his knowledge and expertise as he helped us choose the right solution. They overcharged us everytime and didn't give much explanation to prevent our issues They overcharged us everytime and didn't give much explanation to prevent our issues Zorro was awesome to work with, it's not often you find someone so honorable and trustworthy.
He and his team installed multiple tankless water heaters and he advised me of the steps to claim back rebates with LADWP which dropped the price significantly. We also had him install a water filtration and softener system, they managed to do it quickly and without any damage to the garden (while running copper piping).
His team also helped install 3 new shower systems, when I ordered the wrong one, they explained the reason it wasn't compatible and sourced their own version that would be adaptable. They always gave me the option to approve the pricing and purchase before going ahead and then charging me later.
Zorro was always a great communicator and took time to answer my slew of dumb questions with patience and an ability to explain it to layman. We'll continue to use Z&H whenever we have plumbing needs! Couldn't recommend them enough.
Our 13 year old tankless died over New Years ... contacted Z&H and they were out early the next day to put in a new and improved one.
Very knowledgeable, courteous, professional and fast. Can't recommend more highly.
Thank you! I finally decided to upgrade to a tankless water heater and I couldn't be happier with Z & H plumbing for getting the job done. I also needed it relocated to the other side of the house and his crew did a fabulous job.
I highly recommend them and will definitely be calling them first for future plumbing needs. Z&H replaced our water heater with a Noritz gas-fired tankless unit that currently has a $1,200 SoCal Gas rebate on it.
They arrived on time, were efficient with the install, and the water heater works great. Z&H answered all of my questions promptly via text and were very reasonably priced.
I would absolutely use them again! Thank you! I'm adding another 5-star review for this company. Like many other reviewers, I had an old, 40-gallon tank water heater that failed suddenly a few years ago and drained out all over the yard - yay! I called 3-4 other plumbers to get estimates, but I ultimately felt most comfortable going with Zorro because of his responsiveness, his clarity in explaining options, and the large number of positive reviews on Yelp for similar jobs.
(It was also nice that their pricing was slightly lower than the others I consulted, but this wasn't my main reason for choosing them.) We discussed various approaches, and I decided to go with a standard gas tank replacement. The job was fast, easy and no-drama - just like one would like this sort of thing to be.
I never got around to writing a review for the water heater, but about two months ago, we experienced another Old House Problem. I thought I smelled gas, so I called SoCalGas.
They found more than one leak, and shut our gas off immediately (during a very cold week, I might add.) After several very frustrating days of no heat or hot water - and some eye-watering estimates from other plumbers to replace the gas line - it occurred to me to call ZH. Zorro responded immediately to check it out and give me an estimate.
A couple of days later, they had fully replaced the gas line (most of which was 100 years old) and re-piped the water heater and gas dryer more efficiently. This was not a fun or inexpensive repair to undertake.
Not only that, we didn't even WANT to invest further in natural gas infrastructure. However, converting an old house to all-electric takes considerable time, money and planning, and we just needed to take a shower.
I was quite stressed out about it all. It's just so hard to know the best course of action, when to repair vs.
replace, and which opinion to trust. I asked Zorro lots of questions, and he was reassuring and straightforward, and what he said made sense to me.
So, it's done, we have gas and hot water and no leaks, and today, the HVAC technician even commented on the nice work done on the gas line. My recommendation? Have ZH come look at your old hot water heater and gas line BEFORE it dies.
Then you'll have time to figure out your options while you still have working appliances - and maybe even upgrade to something you can get an infrastructure tax credit for! What just happened?? Our old tankless water heater finally broke down last night. This morning I called Z&H after reading reviews and by 3pm today we have a brand new, high-tech new water heater installed and working.
The team was communicative, punctual, pleasant, professional, and efficient. They were transparent about pricing right from the start.
They took the time and care to install the new unit in the same tight space the old one was in as well - I figured we were going to have to remove part of a wooden fence to make it easier to access. Even all of the pipes and fittings have been replaced with newer ones (that are way easier to access to do the routine system flushes).
And, just found out the crew was all extended family - always good to support local family businesses. Thanks again to each of you! My old water heater died and Z&H had me rescheduled for replacement in less than 48 hours.
They were in and out in less than an hour with a brand new water heater ready to go. Price was very fair especially as it includes warranty and all expenses and parts.
I will definitely be calling them for any plumbing needs in the future. I contacted the plumbers to evaluate our hot water heater.
They agreed that the burner and ignition needed to be replaced. They told us our hot water heater was unsafe to use and unplugged it while waiting for the replacement parts to come in.
It is freezing with no hot water at the peak of winter and already one month later and nobody responds, nobody has called, the most I hear is that "the part is coming soon." Pushed back and pushed back with absolutely no accountability or assistance. I stopped receiving any updates, texts, or phone calls while we went for 4 weeks with no hot water.
The distributors of the parts for our water heater claimed that no part was ordered by this company. I never could get any confirmation that Z&H Plumbing ever did anything to get the replacement parts.
It was as if letting us sit without hot water for 4 weeks during winter was of no concern for them. My take away message is this...DO NOT USE THIS COMPANY.
There is zero accountability and zero meaningful communication or follow-up. Please look elsewhere.
I use them quite a bit. I find them to always be responsive, reliable, professional and reasonably priced.
I'd definitely recommend. Affordable, on time, and quick repair done right.
Arman helped me out with a toilet issue in the tank. The water kept running even though the flapper was down.
I sent them a message via Yelp and heard back within a few minutes. The day of repairs, Arman came ready with the items and was able to do the repair easily.
He told me that the toilet was on the old side but should be ok for now. I appreciated the honesty.
Payment: cash, Zelle/Venmo, credit card (there's a 3% service charge so try to pay cash or Venmo instead) Really happy I found a reliable small business that is tech savvy and also excellent at their job; plumbing! Thanks guys Z& H guys were professional, fast, and gave resonible price!! Defenitly reliable. Thank you for your hard work !! Had Z&H come out to do an annual maintenance on 4 tankless gas water heaters at my 4-unit rental property.
I was bit surprised when 2 young men, who look like they're in their early 20's, came to perform the maintenance service. I was a bit skeptical of their presumed lack of experience, given their age, but then thought it's only a simple cleaning/flushing service, so it's probably easy enough and doesn't need a lot of experience to do.
Apparently, that was a wrong assumption. The next morning, two of my units were without hot water.
I texted Zorro and to his credit, he and the 2 young techs came back out late afternoon that day and corrected the problem. It's disappointing that Z&H couldn't perform a simple maintenance service without screwing up not 1 but 2 tankless water heaters.
I'm not sure who's more at fault, the 2 inexperienced technicians or their boss, Zorro, for giving them an assignment they weren't ready for. But the most disappointing part of my experience is that when Zorro and the 2 young technicians came back out the second time to fix the problem, none of them apologized for their blunder.
I can be tolerant of mistakes made but not of the lack of courtesy of not apologizing for the mistakes, especially when it results in quite a bit of inconvenience (e.g., can't shower) to their customers. What I like most about Z&H Plumbing is the owner/founder Zorro's responsiveness.
I remember querying him on Yelp about my water heater on a Sunday afternoon about 6 years ago, and he got back to me same day (literally ASAP) and I used his services twice since then to change out a thermocouple on the heater, allowing my heater to last longer than the warrantied length of time. He also relit my mother's water heater on a same day call when her water heater went out since she did not know how to relight it and had no hot water.
However, today, I hired Zorro to swap out my 15-year-old 50-gallon Bradford-White with a brand new model (he specializes in water heaters and tankless installations). He gave me the serial number via text quote and he immediately booked me for a next day appt (my situation was not super urgent since the water heater was still working although the light had gone out 3 times in the past week), and Arsen his lead plumber called me the next morning to confirm my appt time and even offered to come earlier if needed.
It took Arsen less than 1.5 hours to complete the work. This involved draining the water heater (I had him drain it onto my lawn to water the grass), disconnect the old heater, and install the new heater with sparkling new connections.
Arsen and his assistant were very professional and they did everything efficiently and quickly. They also cleaned everything up, hauled off my old heater-no messy parts left over.
I also asked them for their opinion and quote on installing an electric water heater in a studio, which they can also do. I would definitely recommend Z&H for water heater replacements and will rehire them for other plumbing jobs.
Hired them to replace our old water tank with a tankless system. They were very responsive and upfront with pricing while also informing me about a sizable rebate, and ultimately did a great job! My tankless water heater broke down in the evening.
I called Zorro and he was at my house the next morning at 8am. He had a crew replacing the tankless water heater in less than an hour.
I thought it was going to be a long and stressful process, especially with the the rain. A new tankless water heater was installed and i now have hot water and can go about my day! I highly recommend Zorro and his team.
Knowledgeable, professional, and trustworthy! I had so many questions and needed a quote for a water heater installation. Z&H was professional, prompt and very helpful.
Though I wasn't able to use their services, the communication was great. Our water heater went out and when I inquired on Yelp they were very responsive.
They reached out gave me a quote and had the new unit installed the next day. They even hauled away the old unit and housing it was in.
I just had my water heater replaced by Z&H after discovering it was leaking all over my garage overnight the day before. Zorro was very prompt in his communication both on the phone and through text messages.
They weren't able to come out that day but Zorro helped guide me through how I could cap the intake line so that I could still use the water in my house (the original installer did not include a valve at the intake, obviously!) I really appreciated that Zorro was upfront about his pricing and did not try to upsell me to tankless as most plumbers I have talked to have tried to do. Zorro gave me an 8:30am to 9:00am estimate and like clockwork Arsen, the installer texted me at 8:27am to let me know he was on the way.
He arrived before 9:00am, which is much appreciated since I live in the foothills which automatically adds a 10-15 mins to everyones travel time. I have learned that it is very rare for contractors and service people in the local area to stick with their estimates so Z&H not only giving me a 30 min window but also sticking to it is really a diamond in the rough! Installation was professionally done and quick too.
They were done and packing up by 9:45am and Arsen walked me through the different things that he had done. He added a shutoff valve for the intake and simplified the plumbing that was done previously which was problematic.
He also noticed that there was a natural gas outlet valve that I wasn't using and made sure I was aware that it was a safety hazard in case someone left it open. He removed the valve and capped it off for me when I told me I didn't intend to use it.
All in all I had a much better experience with this water heater replacement than I had originally expected since I had a lot of anxiety trying to find a plumber. I am so glad I got a referral from my friend for Zorro and his team and I will highly recommend them myself in the future! I had an amazing experience with Z&H plumbing.
My water heater stopped working and I didn't have hot water in the middle of an LA winter! Zorro was quick to respond to my inquiry with an estimate for a new water heater. He explained the different water heater options and warranties and scheduled an appointment for the next day.
I contacted a few additional plumbers for a price comparison and Z&H's price was the most affordable while still offering the same high quality products. Next day Arsen showed up on time and did the installation quickly.
He explained what they installed and the features of my new unit at the end. I had a couple other plumbing repairs that they also took care of quickly and offered me a fair price for everything together.
Overall I'm very happy with Z&H plumbing and I highly recommend them for their amazing prices, reliability, good communication and excellent service! I was looking for someone who is reliable and easy to deal with for my Tankless Water Heater descaling project. Until I stumbled upon Z and H Plumbing Inc! Zorro was very responsive with my questions.
He made this project easy and painless. His crew came on time.
They immediately started working! It took them 25 minutes at least per tankless to service them. I'll definitely use they again next year.
AMAZING COMPANY! Can't ask for more! Zorro and Arman are really professional and manage their company so well! Im impressed! they deserve all 5 star reviews in this world! Thank you for caring so much for your customers! These folks are the best! They installed a tankless water heater and softener for me. They make it look easy.
My go to team. Thanks Zorro and team! They came to replace my water heater with a tankless one and relocate it to outside.
It was very clear that they knew exactly what to do. They showed up with every thing needed.
Very organized and clean. I was blown away how fast and good of a job they did.
I definitely recommend them. When my 20+ year old water started to leak, I knew it was time to replace it with an external tankless system.
After reading several reviews, and after making several inquiries, I found Z&H. Zorro responded immediately and answered all my questions.
I couldn't be happier with the installation. Z&H was reasonably priced, but of far more importance, the work they did was outstanding.
Great crew. Very efficient and professional.
Thanks, Z&H. My neighbor asked for a referral, which is always a testament to a job well done.
There is a reason why this company has 5 star rating. My water heater went out for no reason.
Mr. Arsen was dispatched.
He came inspected the heater and said the heater is working. Mr.
Arsen is very honest and approachable. I was thrilled with the service.
Highly recommended this company. Thank you mr.
Arsen. AMAZING! - I don't use those words at all in any review - Z&H was just brilliant and I have a number of rental units so I deal with Plumbers all the time.
Water Heater (14 years old) starts leaking Friday night, by Saturday noon we had the best instant hot water heater replacement in place. Reasons why Z& H are stellar: 1.
Fast Response to first inquiry 2. Best price - by far and I got 5 quotes 3.
Top quality equipment used 4. Brought the whole team - 5 guys to get the job done quick, right, and clean 5.
Goes over and above - fixed and old water valve for us included in the price. 6.
Knows about all rebates on new equipment So there you go - could be the least painful plumber call I have made for a bigger job! Bravo Zorro! Z&H Plumbing. My mom had a leak from the water heater.
Z&H plumbing did a fast job of taking the water heater out and bringing it down to the plumbing supply, trading it in under warranty, bringing it back and putting it in at a very reasonable price. We also had some old piping that needed to be repaired.
They also did a wonderful job on the RE piping and are very cost efficient, we highly recommend ZORAH and the whole team. They are quiet, efficient, polite, and do amazing work.
We definitely recommend them for jobs big and small. Would definitely recommend.
Water heater stopped working Saturday morning (of course). A couple people we've used before weren't available to come over the weekend.
I found Z&H on Yelp and Zorro was immediately helpful. He sent a guy out right away and gave me two options: a costly repair of existing regular water heater or replacing it with a tankless system.
Zorro patiently walked me the pros and cons and current and future costs, including energy costs. Despite the higher upfront costs we decided to go with the tankless system.
We'll save on utilities and our tank was probably going to need to be replaced in the next few years anyway. Zorro told me he'd come Monday morning and we'd have hot water within a few hours.
And he did and we do. He and his team did great work, were professional and polite, answered our questions, did some other troubleshooting and made things super easy.
We had them come install a tankless water heater years ago and they did such an amazing job. So we just hired them again for some laundry room work we needed.
The team is extremely nice, very careful and they do a great job. They put down floor protection, cleaned up and just went above and beyond both times they were here.
I'm super picky and I would recommend this company to everyone I know. The team at Z&H is fantastic.
They showed up on time to service my two tankless water heaters and both are working like new again. They also fixed an unusual problem with water having gotten into the gas line for my outdoor firepit.
They used several MacGuyver like techniques to siphon the water out and get the firepit working. They didn't even charge me extra for that.
So, for honest and expert plumbers I highly recommend Z&H! I recently found myself in a bind, our water heater died after 17 years. I had called a few plumbers that I'd found on yelp and began talking with Zohrab, the owner of Z&H Plumbing.
From the very beginning he was very responsive to my questions via text. He was able to make recommendations based on photos I sent (since we're trying to stay socially distant and minimize having technicians coming in and out of our place) and gave options and recommendations based on our needs and budget.
Within a few hours of my initial quote request his team were at our home, removing the old unit and installing the new one. I don't think it took more than 45 minutes.
His technicians were on time, very tidy, and explained how the new unit operates. They also wore masks and followed all Covid-19 requirements.
After they had left, I noticed an unusual sound from the water heater closet, so I text Zohrab a video and he immediately responded to let me know what it was, and how long it would make the noise as the new unit filled and began to heat the tank. The install couldn't have gone any more smoothly and was able to send payment via Venmo to avoid paying credit card transaction fees.
I would absolutely recommend Z&H and will use them in the future. I was looking for tankless water heater installation online, after getting few estimates and making decisions who to work with I saw Z & H Ad on IG and trying getting estimate also and Im glad I did.
Spoke with Zorro and he was able to stop by next day for consultation. Out of all company's only Zorro mentioned that I can get gas company rebate when I switch to tankless and gave me better price then rest of the company's.
Job scheduled next day and installation took few hours to complete. Zorro explained everything that I needed to know about tankless system and he also showed me how to replace water heater filter cartridge.
You got new customer for life. Thank you so much Wow, wow, wow!!! Great job to Zorro and his team! Our old water heater broke and luckily, we found Z&H Plumbing on yelp.
Zorro was very professional and answered All our questions promptly! He was informative and helpful. We were able to schedule them quickly and they weren't kidding when they said that they could finish the installation within 2 to 3 hours max! His crew was professional, quick, efficient and clean! We have hot water once again and would hire them again! Getting a brand new 50 gallon A.O Smith water heater! The team was very professional, laying down the floor covers, wearing booties and explaining everything that was easy to understand.
The team appeared on time (in fact was early and was waiting), got the job completed expediently. Very satisfied with the experience! I called Z&H plumbing for a quote on replacing my tank water heater because it stopped working.
Zorro was very communicative via text message. After sending a few pictures, he told me that my tank water heater's vent is not up to code and recommended installing a tankless water heater.
After the possibility of a rebate from the gas company, it was a no brainer for me to go with the tankless. He answered a lot of my questions via text and responded in a timely manner.
During installation day, him and his crew came within the given time frame. This is during the post covid reopening day, but his crew still wore masks to make his customers feel safe.
They were clean and wore booties to cover their shoes when entering the house to work on the electricals, which I thought was nice that I didnt have to tell them to take off their shoes (Asian house). Overall, I say that the price is competitive, Zorro was very easy to communicate with over text, and I would recommend going with this company.
My hot water tank started to leak in the morning so I wanted to replace it the same day. Most vendors wanted me to wait for a couple of days for the service call (imagine no hot water for 2-3 days in very cold winter).
I called them around 2pm and Z&H showed up at my house around 4pm to replace the unit. No hassle, straight to work and got it done as planned.
Fair pricing (where other vendors would have added some extra $$$ for an urgent job). Highly recommended.
These guys were prompt, polite and serviced my tankless water heater without a hitch. I was thrilled.
Had called another company who quoted me an outrageous amount. More than I paid for the tankless water heater! Thank god there are still decent people out there.
Will continue to work with Z & H... Zorro was prompt in responding to my request and getting someone out to the house to deal with plumbing adjustment for remodeling bathroom.
He communicates quickly over text message and is helpful in finding solutions. His staff was efficient and clean.
WATER HEATER REPLACEMENT: Z&H Plumbing / Zorro was very responsive, quick to answer all my questions, and was very efficient in arranging the work. He got the water heater I wanted installed quickly.
No headaches, no hassle. Very happy with the work! A+ Would definitely hire again.
My water heater was leaking and I knew it was time to replace it since it was 14 years old. I messaged a bunch of companies on Yelp.
I called a couple who said they could come tomorrow. Z&H called me within 30 mins and asked me to send photos.
They gave me a fair quote within the next 10 mins and said they could fix it today. Perfect.
I gave them the go-ahead and their crew was here right on time. They were done in just over an hour.
Very fast and efficient. Highly recommend! Arman changed out all the parts on my water heater in about 45 minutes.
Their prices are very fair. We'll be using them for all of our plumbing needs.
UPDATE: I have added one star to my review because this problem was addressed REALLY QUICKLY. I was contacted within minutes of posting the review.
I have issues with how this whole experience went down that I don't feel like spending time getting into. BUT...
At least you know if you are unhappy with how a job is done they will try to make it right. And I think that's important.
INITIAL REVIEW... They will under quote, then hit you with a higher price once they arrive.
The Problem: dripping kitchen faucet. I texted a picture and received a quote of $125-$150 (see screengrab of text attached) Upon arrival I am told once this type of faucet starts dripping it is best to replace it since it's just as much to repair it.
New estimate? $275 What changed between my sending the pic, with the problem and now? NOTHING! He didn't even touch the faucet before giving me the new diagnosis and quote. He could just as easily have said in a text what he revealed in person.
I am the building manager for this job. I know this type of faucet costs $50 or $60 dollars top.
The one they replaced it with is probably in the $50 range. I tell the plumber this and question the $125 jump in price.
His response. The office sets the prices.
As he well knows. I just want this job done, he's here, so I agree to the price so I can move on with my day.
Quoting a lower price to get out to a job so they can then gauge you is shady business practice in my book. But you decide.
I added one star because the job was done quickly. Once again, a job well done! Z & H went all the way to Covina to replace my parents' water heater.
As always, replacement was done so well and they are always so prompt. My parents are so happy with their new water heater.
This is the 4th or 5th time I've used Z & H and always so happy with their service. Zorro is so nice and easy to deal with.
Always promptly responding to my questions. I would highly recommend them.
If I can give more than 5 stars, I would. Thanks again, Zorro! This is the 4th time I have had the pleasure of dealing with Z&H.
My tenant's water heater crapped out and Z&H came and replaced it the next day. Communications via text with business owner Zorro we're prompt, professional, friendly - as was Armen who showed up and performed the work.
Yes prices have gone up for water heaters but hasn't it for everything? If the need arises again I have zero doubt I'll be calling Z&H. Z&H Plumbing Did an outstanding job.
Arsen and Crew were able to come out the same day I called. They were very professional and reasonably priced, and the new water heater works perfectly! They were also able to help with a kitchen plumbing problem I had.
The Wifey is a HAPPY CAMPER. They were also Covid-19 safe and wore masks the whole time.
I will use them for any future plumbing issues that may come up. Zorro has a good team.
Justin I had a leak inside a wall that required a pipe repair. Since I was able to send a photo of the actual leak, Zorro was able to give me an estimate via text.
His team (who is all family) came the next day, did precision work on the pipes at the quoted price. No up selling , no nonsense, just quality work at a fair price.
Thanks to Z&H plumbers. Our water heater broke on a Saturday leaving us searching for repair on Superbowl Sunday.
Z&H was one of the few responsive companies. Zorro walked me through our options over the phone and with some photos was able to provide a competitive quote.
His team was able to come out the next day and replace our water heater. Very efficient and straight forward company! I needed a tankless heater replaced and was getting crazy high quotes.
Called Z&H, they gave me a great quote and came virtually immediately and fitted my new system - highly recommend I've used Zorro & H plumbing many times over the years. Always reliable and decent prices.
Workers are knowledgeable and nice. We have used this company a few times now.
We had some issues with our water heater and had to eventually replace it. Anytime we called , they came that day or the next morning.
So amazing. The last thing we want is to wait forever for a company to Come out and fix a problem.
I will definitely continue to use this company. Prices were very fair and they got us a new water heater fast.
And they also took away the old one. I called Z&H for a gas water heater flush.
Arsen also suggested replacing the copper supply lines with flex hose, which he was able to do at the same time. The price for the flush and the hoses was reasonable.
The job was also done quickly. Zorro's quick response to my Yelp request for an estimate resulted in his team showing up as scheduled on a day with terrible storms that SoCal has been experiencing since late December 2022.
Assessment by his team was fast and common sense-based, providing us with honest feedback on how we could fix problems ourselves and not incur unnecessary costs. I would definitely contact them again for water heater and more involved plumbing projects.
The person apparently didn't have the time to tell me what other heaters were available and when I asked, their response was the price was the same. I think we all know that, that is unusual.
Price quoted was the highest Id received before from other vendors, and the price for a 4 yr extended warranty (in addition) was 4X higher then the price I received from another vendor, the one I purchased from. When I asked if the price for the warranty for brand B was any different, "Same Price" was my response.
Hmnnn 2 "same priced". I saved money from a local Big Box store.
The person was nice, however, couldn't have been more disinterested. Pretty impressive customer service! Zorro got back to me very quickly, checked the warranty and age on my existing water heater, gave me a quote by text message and scheduled an appointment for first thing the next morning.
His guys arrived right on time, and started work immediately. Old water heater removed and new one installed in less than 1 hr 45 mins.
Installation looks great. So glad I called these guys instead of just a regular plumber.
Z&H Plumbing reviews are AS ADVERTISED! I needed an Aquasana whole house filter installed and Z&H delivered like an Amazon Package! Excellent and fast communication! Came through and fixed it quick. By far the best value with excellent work! I did lots of research to find a good solid plumber and I hit the jackpot! Couldn't be happier! I actually found Z&H Plumbing from Yelp.
I just messaged him for an estimate and he was very quick to respond. It was a very straightforward job.
I needed my bathroom sink to be unclogged. The service was great.
They came in and unclogged and even noticed that I had a small leak in the curved part of my pipe. They got the parts and replaced that too after that got the estimate and I approved it.
Payment was simple. But I'm taking a star off because I had forgotten to move my rug and they did all the work got it dirty.
I just would of like them to be aware of those small details when they are doing work. But other than that, great service and very responsive.
Great service! Get the job done really fast and the price is unbeatable. Would definitely recommend to anyone! Zorro fit me in and provided a good quote to replace my leaky non-heating water heater over the weekend.
After 3 days of cold showers, seeing the Z&H guys was such a relief! They removed my old heater and installed the new one in less than an hour! Can't say enough about their quick responses, professionalism and attention to detail! Highly recommend these guys for your plumbing needs! Zorro and his team with Z&H Plumbing & Water Heaters are top notch! I found their many great reviews on Yelp, and I am here to share that the 5-star rating is true! These guys are the best! I moved into a new home with an existing tankless water heater and it needed descaling and maintenance. Even though the job was relatively small, Zorro treated me like a VIP client while helping me schedule and during the visit.
He explained to me how my water heater works and tricks to keeping it healthy. The cost was competitive and fair.
Even with this simple service, Zorro did excellent work and showed he cares a lot of about his customers and their plumbing needs. I would not hesitate to hire him again for any plumbing job, big or small.
Z&H Plumbing & Water Heaters is the best in town! I moved into a new home and knew the water heater would need to be replaced. Of course, it already died by the time I moved in, so I needed a new tank stat.
To keep it short, Z&H gets 5 stars all around. Responded to my Yelp request quickly.
Gave me clear and fair pricing, and answered all my questions/ helped me choose a heater that would get the max $1k rebate from LADWP. came next day and replaced and installed the new heater.
Everyone on site was polite and professional, and left the site as clean as they found it. They were even kind enough to lend some power tools, and spare piping for another project I was working on in the house and soldered some things for me! I really can't think of anything that would have made me happier.
Definitely recommend Quick - very quick! If you have a problem - they'll solve it, the same day! Very impressed! Z&H Plumbing was super responsive and was able to get someone out quickly. Our plumber identified the problem and got it fixed in under an hour.
Highly recommend! Our old water heater up and died on us - it basically exploded - over the weekend and Zorro and his team were a lifesaver. They showed up first thing in the morning (early even) and went to work hauling that leaking, wet behemoth out of our house and installing a tankless heater outside.
They were communicative, professional and well priced. Their quote was precisely what they charged.
Really happy with our experience and will recommend them wholeheartedly in the future. We found Zorro through Yelp after our old heater started leaking.
He responded promptly and came out quickly. He answered all our questions and we decided to go tankless.
The truth is we were looking at other plumbers for pricing among other things. He was straight forward and honest.
He gave us an appointment within a couple of days which was great because we had the leak. They were very efficient and clean with their work and used top of the line equipment.
We are definitely using their service again. January 7 2020 it was time to have an updated 40 gallon water heater replaced.
This is normal after 10 years it does have its wear and tear even though we were faithfully having it flushed every year and maintained I reached to the owner Zorro Sunday January 5th 2020 and he provided me a quote replacing my old water heater with a new one. His price was very reasonable On January 7 2020 His technicians came out in a timely manner they do give you a two hour window they did show up an hour and 15 minutes within that two hour window.
That's what I call excellent customer service. The technicians assess the situation and took care of removing my old water heater and installing my new the new one and made sure everything was up to code and The hot water heater pilot was lit it working properly.
Zorro I really appreciate your guys going the extra mile to make sure we were taken care of they did a great job the water heater looks great and I feel confident. I'm sorry we didn't get their names Please pass on kudos to your technicians thank you again will definitely be referring you to family and friends please pass on kudos to your technicians thank you again will definitely be referring you to family and friends I will be reaching out to you for any future plumbing issues we may come upon thank you again Zorro.
I just used Z&H to replace a water heater for a second property I own after using them for my own house. Fast! Easy! Pricing is v.
competitive and even a bit below. Hire Z&H! Last night we found that our water heater had reached the end of its lifespan.
I began communicating with Zorro this morning at 7 am. He assessed our situation, answered all of our questions and made recommendations.
At 1045 this morning I had two technicians at my door to replace our water heater. The technicians that replaced our water heater arrived on time and were knowledgeable.
The area was cleaned and the old water heater was hauled away. I would definitely recommend Z&H based on my experience today.
I'm so glad I contacted Z&H! Every other company quoted me nearly $5k to replace my water heater. These guys were straight with me from the get-go.
Great price, fast work, and were able to come the next day. My water heater gave out and didn't want to go out again especially with everything going on.
I decided to replace it with a new one and found Z &H on yelp. They were able to give me a quote right away and I was able to get my new water heater installed in a couple days.
They came earlier than I expected, and removed and replaced my water heater in less than an hour. Thanks again! After working with Zorro, we now have a new plumber since he was so great.
Zorro came to our house to fix a squeaking issue with our pipes. He not only fixed it by adjusting the water pressure, but also did a good job explaining the actual issue.
He also fixed another toilet that was giving us some problems as well. The best part was, since he said the fixes were easy he did not charge us for the visit.
We will definitely be contacting Z&H Plumbing in the future for any future issues. In addition, I used the "Request a Quote" functionality on yelp.com and he responded very quickly in a professional manner.
5 stars, I highly recommend. I reached out by text, and got a very quick response.
Sent pictures by text of our current heater, and had a discussion about options (repair vs replace, and then tank vs tankless). I was given a quote by text and they confirmed a next-day appointment with a window of 1-4pm.
They showed up with everything they needed, wore masks, were polite and efficient and very clear about what they were going to do and what they needed. The job was finished before 4pm and my hot water was working again before dinner time, and they left the space clean, with the old heater and all debris removed.
Would strongly recommend. This Review has been updated as of 9/18/19 I was initially unable to reach the owner to schedule an appointment and tried several times.
Once I posted my review on yelp, he responded immediately resulting in me updating my review. He stated that he was on vacation.
I guess people do have lives outside of their businesses :-) Thus, far I have had a positive experience with Zohrab, owner of Z&H Plumbing. I asked if he was able to service my needs himself because my husband and I do not allow people to work in our homes if they do not have workers compensation and are unlicensed and uninsured, Zohrab's license details: *(CSLB) California State License Board link if any of you need verification.
https://www.cslb.ca.gov/OnlineServices/CheckLicenseII/LicenseDetail.aspx?LicNum=984574 I am a hands on homeowner, I purchased my own parts and watch the repairs as they are taking place. Zohrab did not feel uncomfortable with me watching or asking countless questions.
My husband and I have had unfavorable experiences in the past with most contractors being unethical in many ways. Zohrab was on time for each appointment, he asked that I send him photos of my project before coming out and was able to provide me with a price.
We are working out a few kinks with spout sizes for my bathtub. My objective is not to make any additional holes in the walls or tile.
He assured me that he would be able to make things work out. Hopefully this next time out will complete all that is needed for this series of repairs.
I am in the processing of completing the project and need to call for inspection with the City of LA for a few of the items that were assigned to be corrected. Zorhab stated that he offers a (1) year warranty for all of his work and if the inspector has any corrections he would come back and make those changes at no additional charge.
(Technically this is how it should be according to the CSLB) My water heater had a few areas that were not installed to code from the previous contractor, Zohrab knew exactly what to do- where other contractors that I recently interviewed were clueless and had me on a wild goose chase. This was simple stuff! In addition, I was having issues with the pilot light turning off frequently.
Zorhab knew exactly the problem, I sent him a photo of the serial number and he was able to get the part under manufacturers warranty and also stated that he would honor this (1) year along with the years attached to water heater. He has been professional, patient, knowledgeable and was clean.
The rates that were quoted are a fair price to pay. We are Seniors and have to manage wisely.
I have been looking for a permanent plumber, I pray in Jesus name that I have found him. Zorro was very responsive.
Armen came over promptly and took care of a quick job I needed to cap a gas line that was holding up another construction project that I had people actively working on. Z&H was able to fit us in such that we didn't lose any time on the main project.
The price was reasonable and Armen was honest, efficient and on top of that had a good personality. Reminded me a bit of my Dad who was a plumber for over 40 years.
I would hire Z&H again.'''.
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