Review and analyze now for company Purdy Plumbing & Drain and provide the analysis in the discussed format for the following reviews: '''This review is for Nicole who handles customers calls and Ryan. Nicole sounds very friendly and usually replies to customers right away via phone call, vm, or text.
Once I get on the phone with her I know my message is conveyed to the plumber. Ryan arrives a bit late BUT he worked overtime to fix the leak we had in the bathroom.
He did his assessment then drew out the plan for us. His explanation is thorough and easy to understand.
I think his quote is also fair. We had additional issues with the kitchen sink and he was able to address them all on the same day without extra charges.
I have used Purdy Plumbing several times over the years for different jobs. They are great, especially if it is an emergency.
We had an emergency with our hot water heater and they rescued us! They have also done simple jobs, like installing a disposal. Ryan recently came and fixed whatever was making our dishes stink after going through the dishwasher.
He inspected everything and scrubbed even small pieces clean! He stayed long after his shift was over! And cleaned up afterwards. As with the other reviews, I agree, Nicole is amazing! I did have the same experience some folks had where my phone call wasn't returned immediately- but this happened only once.
I cared enough to find out what happened. Poor Nicole took a day off and her replacement bailed! The woman deserves a day off! Mistakes happen.
This is a good HONEST company! They do excellent work, their prices are fair, and care about their customers. They are a small operation and they have never tried to upsell me- which all of the big companies do.
Highly recommend! Had Ryan out last week for a drain back-up. He was very thorough and detailed in his explanations, including walking me through what he was seeing on the scope-cam, and offering the options with no 'sales' pressure.
Overall a very great service experience, for a reasonable cost. And the scheduling/coordination with Nichole in advance of his visit was very smooth.
A+++ I've used Purdy since 2013 and have had the best responses in the past, including a massive repair that cost 6500. for relining the main drain with a sheet as the pipes were so old they needed a big overhaul.
Now, I have called for 4 days in a row, with not even one return call to me. I can't believe this is how you do business with a long time customer.
I finally had to put my business elsewhere today out of frustration. What's going on Purdy? Why can you not even return a phone call? I'll never call you again.
You've ruined your reputation with me. I've recommended you to several neighbors as well.
Let's see if this is the way you'd like your business to end in Fullerton. Shame on you.
I trusted you to respect our business relationship. We are done calling you over and over with not one return call.
Guess we didn't mean that much to you in the first place. Unreal.
I called around past noon and I was told someone is available to fix my clogged sink drain between 2-3 pm the same day. Ryan came a little late but he was in and out of my house within 30 minutes.
Ryan is nice and polite. This is the 2nd time I have used the services of Purdy Plumbing and I will definitely call them again should I need another plumbing service in the future.
Ryan did amazing work for us. He went above and beyond.
Came to hydrojet our kitchen drain pipe because it was completely clogged. He took his time and did a great job.
I've never seen water flow down the drain this fast. He even took care of other issues he saw along the way like creating the dishwasher air gap and installing rubber gaskets in between the drainage pipes.
He gave me a really good quote, compared to his competitor who tried to charge me for over double the amount. I would highly recommend.
We knew that we had an outflow blockage from our kitchen since and disposal but not sure where it was nor how critical it might be. Ryan arrived on schedule in the morning diagnosed the problem and did not leave until roughly 5 hours later after hydrojetting and totally cleaning our our connections to the main line.
Since then we have quick outflow and he gave us some tips as to how to maintain it. Plumbers who solve specific problems are one thing but harder to find are plumbers who solve the current problem and do their very best to make sure that it is unlikely to occur again.
Ryan gained a new customer with his work ethic and with his explanations and projections. If I could use ZERO stars....I would.
I made an appointment 1 week ago to have a toilet changed. They were to be there between 10 am -12 pm.
I had to call hourly to find out when they were going to be there. I understand being a little late, since things happen.
When I called, it was "they are coming" , they're on their way, and other excuses. Over promise and under deliver.
Totally wasted my only day off. Then canceled at 4 pm.
I called another company that was here in a half hour. Done by 5.
Never would recommend Purdy Plumbing. Period.
Very disappointed in the lack of service and communication. I can't believe I haven't left a review for Purdy.
We've used them for years and they never fail to provide excellent service. From the office to the plumbers, they are polite, helpful, and tenacious.
They keep in touch during a job and you get updates on the plumber's arrival. I would give them 10 stars if I could.
This review is for Nicole. I've used this company a few times in the past, and the service they offered were very professional.
For the reason, I have their number on my phone so that I can make a call when needs arise. This time, the property had a water heater emergency.
I made a call and inquired their availability. Nicole answered the phone and listened to the issue.
She recognized the emergency, and it needed to be taken care of immediately, but their technicians weren't available until the following day. Nicole then gave me a referral, which turned out fantastic.
But I was more impressed with Nicole's care for customers. She could've made me wait for their technicians to be available, but she recognized my need and gave me a referral.
Later time, I happened to find out that Nicole was happy that I had a great service from the company she referred to me. My trust for this company is even bigger now.
They prioritize the best interest in customers. Nicole was very quick and handled the matter appropriately.
I appreciate her good work ethic. 5 Stars.
Longtime, now former, Purdy customer here. We've tried for two straight days to make an appointment that Purdy could keep, and tonight, our plumber NO-SHOWED our job.
Last I heard, he told the office that he was "cleaning up" and heading our way after missing our window by SIX HOURS. We were a lay-up job too.
Look at a garbage disposal, troubleshoot a pressure issue, and fix a runny toilet. That's it.
I get that we were a low-priority appointment. I get that other jobs are more important and can run longer than expected.
What I can't stand is being made to feel that way; getting the brush-off after being made to wait for TWO DAYS for a plumber to decide we're worth the trip. Wasted time, wasted effort.
It's really unfortunate it came to this. Purdy Plumbing's been our service for years.
But they aren't anymore and we don't recommend counting on them for timely service or reliable results. Maybe someone else will want our money enough to show up.
I've used Purdy a couple of times and have been very satisfied. The technician- I think it was Chris- replaced old valves under sinks, installed new faucets in bathrooms, and fixed the shower.
He was very prompt, did meticulous work, and was very friendly and explained everything well. Highly recommend Purdy.
After wrangling with an auger and attempting to clear out our kitchen/laundry lines for the third time, I decided it was time to call a professional for a reliable solution. Alan and Joseph showed up with the right tools and attitude to get the job done.
They were extremely professional and knowledgeable. Alan took the time to walk me through what he was doing each step of the way and patiently answered all of my questions.
He was honest and upfront about what work needed to be done and what all my options were without being pushy. He and Joseph also took care to clean up after themselves and ensure the mess that was made from cleaning out the pipes was gone before they left.
5 stars for stellar, friendly service! I'll definitely be using Purdy again. Amazing service and very friendly customer service as well.
I have been battling with our HOA plumber for weeks but one quick call with Purdy Plumbing and they come out to fix our clogged tub in 15 minutes without having to access the drain from another point. I would definitely call Purdy Plumbing again due to their professionalism and knowledge.
Picture shows my tub finally drained after two weeks of backups. Knowledgeable and was able to find the root of the problem with my leaky shower.
All service is expensive these days it seems but at least with these guys you know it's getting done right. My hot water was not coming out and the water pressure has always been an issue for my unit.
When I reached out to Purdy Plumbing, the lady who picked up the phone was very friendly, unlike the other places I reached out to. She said she was able to send guys to come out the very next day.
Andy and Jared came to my place right at the appointment time. They took a look at my place and were super nice even though I didn't know much about where everything was.
After taking a look at my place, they thought it was a simple fix by switching out the shower cartridge, which I already purchased while I was doing my own research. So Andy walked me through it and made a few other suggestions for things I can do, such as flushing out the water heater and considering the use of water softener, to help with my water pressure.
Even though they came all the way out here, they didn't charge for anything! A very smooth and great experience. We have been using Purdy Plumbing since we moved to Fullerton in mid 2020 and they have always been so helpful and kind to our family.
Their response time is always prompt and they are wonderful to work with! Their rates are very competitive and reasonable and at the end of they day they want to make sure you and your family are taken care of. After needing some emergency repairs when we moved in, Jerry helped with re-piping the entire house's water and sewer service.
The owner, Ryan, has also been out and helped with repairs to our sewer line from the house to the city and was thorough in explaining what we needed and what options we had. If we have any questions about random plumbing issues in the house, they have made the time show us what repairs or updates we could use.
We've also worked with Alan and Joseph, who most recently came out to help with our gas line and water heater. They were able to make it out the day we called at the end of the day to take a look at what was going on and solved our problem very quickly.
We will continue to use Purdy Plumbing as long as we are in the area and make sure to recommend them to our friends in the area! Thank you to Purdy Plumbing for resolving multiple issues at my home. Alan handled everything so well.
David and Mario were great as well. A fair price for what turned into correcting inferior work by another plumbing company.
Excellent work guys. Called this company after learning that the plumbing company we used to call went out of business.
We had an issue with water coming out underneath the toilet as well as changing it out entirely. Our house was built in the mid 1950s and so we knew that there maybe issues when they open up things up to take a look to see what's going on.
Sure enough, it turned out to be a bigger job. The main person we dealt with was Andy; he was very thorough and transparent with everything that needed to be done.
We couldn't be happier with the job that was done. We have another thing that we would like to get done and we will definitely be calling Purdy again.
Also, one great thing about this company - I called the number that is posted here on Yelp; I received a pre-recorded message telling me that I could also send a text. After leaving a text, Nicole called me back right away.
Thank you Purdy crew for helping us!! They came out a couple years ago and did a great job. This time I called left a message a couple days ago and still haven't heard back from them.
I moved on to another company that had someone out the next day. Really appreciated the phone answering and being able to get a crew out same day to check out my plumbing situation.
The crew, tried as they might, couldn't clear my drains, but gave a solid reason why- with an estimate. Really appreciated that.
Only charged me for call out too. That was OK with me.
Because the repair was going to cost above my budget, I decided to go with another contractor after I got got a couple more bids. The only thing I would say bad about their service, they were a bit on the messy side.
But considering the timely call out, I was ok with that. We had a clogged bathroom drain and after calling several companies for quotes, decided to go with Purdy Plumbing since they were the only one available in the evening.
I spoke to Nicole on the phone and appreciated that she was able to provide an exact amount instead of an estimate range. On the day of the appointment, Chris and his partner called before arrival.
They were very courteous and wore disposable booties prior to entering the house. The whole process took about 45 minutes, with Chris explaining what had caused the clog and how to prevent it in the future.
I hope we won't need a plumber again anytime soon, but now I know which reliable company to call. Purdy plumbing has been my go-to plumber.
Used them for various plumbing issues in the past and always friendly, professional, reliable and honest. Shout out to Nicole and Jerry on my latest service call.
I have two curious toddlers and TWICE Purdy Plumbing has came to the rescue! Apparently my kids thought it would be a great idea to flush some toys down the toilet. I called Purdy and the receptionist was awesome! She got someone out asap even with their busy schedules.
A lot of other places I called wee way too pricey or wouldn't be out til late/following day. Second time around when it happened again...Purdy to the rescue.
It was a Friday afternoon and they got someone out sooner than expected! I can't remember his name, but he and all of their guys are so respectful and friendly. I offered some waters and some chips and he was so appreciative.
I definitely recommend them for any plumbing needs. So thankful I found Purdy Plumbing shortly after buying my first home as I've repeatedly needed a reliable and honest plumber over the last 4 years.
Ryan has always been very fair and the quality of his team's work is outstanding. Purdy previously replaced our main sewer line after hydro-jetting and scoping of the old line revealed it was completely rotted out under the slab, then we called them back about a year later to re-pipe essentially the entire house after a leak above the ceiling created significant water damage.
We recently called them to diagnose and repair a burst pipe under our front sidewalk. Nicole answered the phone quickly on a holiday and Ryan came out the next morning to complete the repair.
I can't recommend Purdy enough! This review is LONG overdue. We found Purdy Plumbing through its incredible Yelp rating.
Since Day 1, we have been impressed with their service. We have had faucets and garbage disposals replaced, our entire plumbing system replaced (our house is 1950s and had the original), and various clogs fixed over the years.
They are timely and professional. They are also reasonable with how much they charge.
We will never use anyone else unless Purdy goes away. This is a top-notch group of folks.
Alan and Joseph came over to replace our main and kitchen sewer pipes. They were on time, and very communicative.
They kept us up to date on everything going on and kept everything on site clean. They were extremely professional and we would recommend them.
*Late review* This review is for both Nicole & Andy for providing awesome customer service and detailed job descriptions. Although we didn't use Purdy at this time, I will definitely recommend Purdy Plumbing and will use them in the future.
Purdy came out for an emergency and unclogged the main line for my apartment building. Nice to work with and reasonable prices.
They didn't take advantage of my predicament. I will definitely call them again! Excellent and fast service.
Super professionally and responded within minutes of inquiry and someone was out the next morning. Richie installed a new water heater for us.
Was on time, super cool about what did what and answered any questions we had for him. A+ Service and best price we received ! My go-to neighborhood plumbing and drain service! We almost got scammed to replace a pipe and Purdy showed up and confirmed it was just hair clogging the drain.
They are honest, friendly, know their stuff and timely! I've used Purdy Plumbing before and needed a couple items fixed such as my washer's overflow tube not draining and a new fill valve for the toilet. Ryan came over and took care of both items in a very quick manner, was polite and very respectful and responsive and I was impressed with his professionalism.
For the future I can't see using another plumbing company unless there is an emergency and Purdy Plumbing can't show up for a few days. I highly recommend this company for anyone who doesn't have a local plumbing company and you won't be disappointed.
We have used Purdy a few times over the past few years and they always impress me with their knowledge and service. Today it was Alan and Joseph to the rescue.
We had a very leaky shower valve. They were able to fix it and it works perfectly now.
Thanks again Purdy for impeccable service!!! Ask for Alan and Joseph, they are the best! Great service! Came the same day we called. They're not cheap but quality never is.
Thanks Purdy! Alan and Joseph came to service my clogged bathroom sinks. They arrived on time and completed the task quickly and professionally.
I asked the pair multiple questions and they were responsive and respectable. I shall definitely be using this company for future projects! My garbage disposal stopped working and so I called Purdy.
I was provided a window of time between 2:30 and 3:30. I found out I would be home an hour early and let them know.
Allen arrived a bit before 2:30. He discovered little pieces of glass were the culprit and he removed it.
I was getting ready to pay and he said it was a small issue and so there would be no charge! Am I dreaming? Maybe I will wake up soon! Honest and reliable. Purdy technician came out and did 2 hr tankless water heater flushing and we got hot water! Another company sent a technician out, did nothing and proceeded to say that we would need an entire new water filtration system in order to get hot water back, for $8500.
That time I gave five stars to the plumbing company... I've used Purdy twice and both times the results have been excellent.
I had a busted pipe in the wall and a nasty clogged pipe that I couldn't work out myself. For both incidents, I was able to get someone out the same day to come and help.
Aside from their amazing availability, they're always up front about the pricing (if it's clear what the issue is). Sometimes a company will lead with a price and then "uh-oh! so and so happened so we have to charge an extra this or that" Not with Purdy - their pricing is consistent and I paid exactly what was quoted over the phone and by the tech when he came out.
I've worked with two different techs and both were helpful, friendly, and expertly fixed the issue they were dealing with. It was pretty easy and painless.
They also clearly explained what they were doing and why. I've recommended them to some family and friends and if I have another plumbing related issue, they're the first, second, and third company I'll call.
When I first moved it to my place I dealt with a handful of plumbing related issues and got stuck working with a pretty terrible company that overcharged and did more harm than good (I don't want to name names so I won't mentioned Atlas outright, I'll just call them company X). When I got sick of dealing with company X, I found Purdy here on Yelp and they've been my go to solution ever since.
No one likes calling out the plumber, but I'm honestly grateful that I know of a company I have 100% confidence in. Don't hesitate, make Purdy your first choice if you have a plumbing issue.
I called on 10/6/22, to get A price for complete removal of my drains and replace with new pipes. They sent someone out and he was here in 15 minutes.
He crawled under the house for about 45 minutes and took pictures to show me. They sent me a quote in about 30 minutes.
We had 4 quotes from other plumbers. My wife & I went over and Purdy Plumbing came out on top every time, I called on the 7th.
they came with 5 men and did the job in one day on the 8th.. They worked very hard and completed the job that day.
Actually this is by far the best plumbing business In Orange County the owner and worker Bryan is so efficient and ponctuel also very clean and price reasonable and to top it guarantee the work Excellent I would recommend to all my friends if in needs Amazing work by Chris P.! I was very fortunate to have come across Purdy Plumbing on Yelp! I just moved to the area and needed my main bath shower fixtures: shower head, valve, drain and diverter replaced ASAP. I hired Atlas Plumbing a week prior to fix the water line to my refrigerator and requested a quote for the bathroom work.
This company initially quoted me double the price for connecting the water line. When I told them I wasn't interested....
he dropped the price in half. They never reached out to me with the estimate for the bathroom work.
When I finally called, again they hit me with a ridiculously overpriced quote. Needless to say I didn't hire them for the job.
I found Purdy Plumbing on Yelp and they sent a plumber, Chris, to give me an estimate for the work. Chris was on time, professional, clean and very direct.
He gave me a fair priced quote and did an AMAZING job. He also added an access panel for future access if needed.
Chris was friendly, did a professional job and cleaned up afterwards. I have been dealing with lots of plumbers, electricians, painters and other contracted service companies during the sell of my old place and the purchase of the new home.
Chris was top notch! If I ever need additional work.... I'll definitely be requesting his services again.
Very satisfied customer. Thank you Purdy Plumbing and Chris! My father turned us on to Purdy a few years ago and we will call nobody else.
Always friendly, prompt and honest. They just recently came out to clear up some things and it was as per usual a no hassle situation.
Would recommend Purdy's Plumbing to anyone I know. Had to get our laundry room plumbing redone.
This included recessed laundry box, new copper water lines, new ABS drain line and standpipe to replace the original galvanized steel in our 1955 home. I was able to schedule an estimate and met Chris for the first time.
He was on time, polite and responsive. He walked me though various options, giving me "in a perfect world" scenarios that would accomplish my end goal and helped be understand what would be best for the longevity of my home.
He left me an estimate with a very detailed explanation of the work that would be done. I left a message later that evening with the main office asking to schedule service.
I got a return phone call the next morning saying they could schedule it 2 days later on a Saturday (which was perfect). Again Chris arrived on time at 0900 and began the work.
He gave me an estimated finish time and began the job. Even while running into unexpected original plumbing he explained how he would adjust his plan of attack and continued.
Chris was a great guy and I appreciated his thorough nature and attention to detail. When he finished he cleaned up his work space and left it tidy and neat.
I know good work and customer service when I see/feel it and I have no reason to ever bid out plumbing again. I just found MY plumber.
Thanks again Chris and the Purdy Plumbing Team,Happy Holidays! Need toilets replaced for an older home. They were able to accommodate me with a few days notice.Installed exactly what we wanted and left the bathrooms clean.
Great customer service. Thank you Ryan for all the hard work.
I called various plumbers and got ridiculous quotes. Thank god that I found #1 rated plumber (Purdy) and they were willing to do what it takes to have the whole house water filter and water softener installed for me within 48 hrs after I called.
They are very professional and did an amazing job for me. Ryan and his apprentice installed and programmed the system for me at a very reasonable price along with warranty.
They also clean up the area prior of leaving. I would definitely recommend them to anyone if you need plumbing related works.
Thanks so much again for all the hard work! Really enjoyed working with this company. Andy came out on time and helped us through the kitchen clog.
He was really patient with us and provided not only evidence of the grease plug but also advice without up selling us. Our particular case ended up needing the hydro jet but it was well worth the money.
They even guarantee it for a year! I looked online later that day and the price charged to us was very fair compared to other companies. I was glad I could trust them on the spot without feeling scammed later.
He was honest -- so important to us. Unfortunately for us another clog has showed up (old house, different drains) today and they're on their way to help us once again! Look forward to working with them again.
Hopefully we won't need another jet. Either way, still worth it!! I had an excellent experience with Purdy plumbing.
There was a slab leak in my home, and Ryan came out and diagnosed the issue quickly. He fixed the problem with expertise, and it was solved much quicker then I thought, within a day.
There was a problem with the kitchen water pressure, and Ryan came back, and worked at it until it was completely fixed. He also noticed an electrical issue under the sink, and attended to that as well.
Purdy is a wonderful, truth worthy company. They care about their clients, and their clients, and so great work.
I highly recommend them. The best money can buy.
I really cannot say enough good things about Purdy. They have probably been out to my house 5 times for various issues.
Each time they have gone above and beyond. One time they gave me a free look into the sewage lines under my house with a camera.
Another time they showed me how to light the pilot on my water tank, also as a courtesy. They have fixed leaks, they have replaced lines, they have installed new faucets.
I have no complaints and if I ever request any adjustments, they make them for me right away. They are polite, and they are here when they say they will be here.
Call them if you want the best plumbers you can find at any price. So so so happy with these guys! Ryan was so professional from start to finish, keeping me very well-informed the whole way.
I knew after meeting Ryan (and chatting for at least 40 minutes) that he's an honest and trustworthy guy. He sent Chris, an awesome tech, to do the bulk of the work - a fairly complex job involving trenching from the garage to the main line so I can relocate my washing machine to the garage.
This wasn't a cheap job but Ryan gave me a very fair price considering how much work, thought, time, and detail they put into it. I'd use Purdy again in a heartbeat and there are few plumbers or other contractors I could say that about.
Amazing, reliable, fast service. I called around noon for a clogged toilet, they came out within an hour and helped clear the clog in about 20 minutes.
Great customer service and very communicative from start until finish. This is the best experience yet.
These folks are professional, very reasonably priced, prompt and do not play the bait and switch game that plumbers are so notorious for. They are my go to people when it comes to any of my plumbing needs.
Thank you for your service. I recently purchased a new home and upon move in I discovered the sellers broke the water line behind the refrigerator.
Unfortunately, I didn't discover this prior to turning on the water. Grrrrrr.
I called Purdy Plumbing and Andy & Alan were at my doorstep within the hour. They were professional and completed the work in a timely fashion.
I appreciated the fact that they kept their workspace clean and tidy and made sure to keep a watchful out for my dog who likes to escape out the front door. Throughout repairing the refrigerator line and completing additional work that was needed on the older valves outside, they kept me up to speed on the work that was being done.
Happy to have finally found a plumbing company that I can trust and depend on :). It is so difficult to find a trustworthy plumber.
But I think Purdy Plumbing may be it. Cross my fingers.
Used them a few times already and I'm happy with Chris. Used these guys 4.5 years ago to snake my main drain to the street, since they were here I added the kitchen drain for a nominal add on fee.
I brought them back again this month for the hydro jet treatment of both drains, they fed a cable camera the entire length and my pipes look practically like new so I don't think I need to worry about a clog for quite a few years. Purdy Plumbing is legit, great service, competitive pricing, no run around or BS.
Thank you Ryan and the Purday team. I highly recommend purdy plumbing for any drain issues you may have in your home.
I called to make an appointment first thing in the morning and had a plumber available immediately that afternoon with a seamless process to unclog my drain. I highly recommend them for your future plumbing needs PURDY PLUMBING, another job well done.
This is my second time using them, this time it was installing a recessed gas line connection for my stove. The old one was placed on the outside of the drywall, and because of it, my stove was not fitting flush against the wall; it was sticking out 4 or 5 inches off the wall.
I didn't like this. So I again called PURDY PLUMBING, and they sent out CHRIS.
He did an amazing job. The gas line is much cleaner looking now and as well much more useful.
Also, when dealing with gas lines you have to be very careful. CHRIS double checked and triple checked right in front of me to show me the gas line connections were secure, as well as, no leaks.
He was actually able to identify a gas leak in my stove (because I had complained about being able to smell gas when I called) and he tightened and sealed my stove at no additional charge. PURDY PLUMBING and CHRIS again did an excellent job and I am very grateful for their services! I would definitely recommend PURDY PLUMBING.
Their prices are very fair and their Services are well above average. PLUMBING EXPERTS There were a slow draining issue in our restroom and floor sink that popped up suddenly.
PURDY was able to run a camera to diagnose where the issue was in the main pipe and snaked it out. The technician was able to keep our public area clean and the clog removed.
I was thankful it was resolved on the same day. Called to request a quote for a gas leak situation.
Spoke to Nicole who was very professional and super nice. She asked to call me right back with appointment availability.
She called back in 5 minutes to let me know someone would be out to my home within an hour. Art showed up on time.
He explained the testing process to determine where the gas leaks were coming from. The testing took the exact amount of time he said it would.
He provided me with a very fair pricing quote to fix the gas leaks. He also emailed the quote to me via email which was great! We agreed to have the work done with Purdy and Art the following day.
Art left me a text prior to the appointment time to let me know he was on the way. His level of customer care was FANTASTIC! He explained everything in detail! The job was completed in a very timely manner.
The price was exactly the amount quoted. GREAT JOB!! I will be using Purdy Plumbing from now on!! Good help is hard to find and I thank you!!! Karesa Rivera My water pressure was a bit too high, and it felt like my faucet was a fire hydrant when I turned it on sometimes, so I went on Yelp to ask for quotes about installing a water pressure regulator.
Purdy's price was a lot more reasonable than other places, so I got in contact with Ryan, and we set a date, and he said he'd have someone out from 1pm - 2pm. Haha, yeah right, I've heard that story before.
But at 12:57, Chris was there at my door, ready to work. He briefly looked at my main water line and said he should be able to get it done in an hour.
Haha, yeah right, I've heard that story before. But at 1:45, my water was back on and my pressure regulator was in place, working perfectly.
He said he needed to go back to the truck to get the paperwork and everything so I could pay. Haha, yeah right, I've heard that story before.
This is usually the part when I get presented with a bill with random phantom extra charges. But when Chris came back, it was exactly the price I'd agreed to with Ryan.
Plus Chris was extremely nice and answered all the questions I had about my new pressure regulator. Absolutely zero complaints - would not hesitate to contact these guys again in the future for any plumbing jobs I might have! Ryan Purdy and Purdy Plumbing are the best plumbers ever.
I have utilized these guys for more than 5 years and have always found them skilled, available timely, professional, friendly, honest, and very fair. I recently used Purdy Plumbing to hydro jet my main line to the street.
They were able to get it completed on the same day and thankfully the drains are flowing well now. This experience reminds me again why I will always call these guys for any plumbing issues.
Thanks Ryan. Highly recommend Purdy Plumbing & Adrian.
Had an emergency that needed immediate attention and they were able to fit me in first thing next day. Andy came on time and did the job without any issues.
I'm very pleased with the service and professionalism. Came out the same day to fix a clogged pipe for the entire house.
Needed to install a larger clean out to clear roots. Temporary fix the first day.
Back two days later for the pipe replacement. Fast and reasonable price.
Recommended! Update! New issue a few weeks later. Wife calls right at 5 pm.
Richie is her in minutes and resets the seals on both toilets. Wife happy now.
Thanks Purdy! These folks are straightforward to work with, reply promptly, and gave clear explanations for what they were doing and what they recommended. The video view of inside the pipes was disgusting but informative! They work quickly and clean everything up really well after.
Very happy to work with them. I called Purdy Plumbing after my tenant called with a clog drain on a Sunday evening.
He responded to my quote request within an hour. He came right out, even in the dark, and fixed the problem.
He was very nice & explained what was going on. It was quick at a reasonable rate.
I will use him again for my next plumbing problem for sure!! Yelp does it again!!! Late last night, I spent the better part of an hour plunging my toilet. For the past two weeks, with each run of the shower, the toilet bubbled; but I shrugged it off.
(I swear my bathroom's haunted!) I'd already snaked the airvents last month, but nothing worked...nothing. So the next morning (a Saturday), I checked Yelp for local plumbers...
(I hate plumbers, by the way.) Ryan Purdue--very cool and very professional--is Purdy Plumbing & Drain's owner and sole proprietor. He answered my call at 7:30am, made an appointment with me for that afternoon, showed up ON TIME, wore BOOTIES over his work shoes so as not to track dirt or mud into the house, diagnosed the problem, dealt with my sewage lines, and offered me an estimate for his work that floored me! (More on that later.) My problem was "major root intrusion" in the main sewer line, which Ryan proceeded to clear by way of the secondary line in the kitchen.
(I paid attention!) Apparently, I don't have a "drain cleanout,"--an entry point into the home's drainage system that allows clogs to be easily removed--so Ryan will be installing one later; but that wasn't the most amazing part (see photos). Ryan set up this snake-like camera and inserted it into the darkened stench of the toilet's bowels.
I watched the monitor while the camera navigated its way through over 60' of drainage pipes underneath my house and below the front yard. And there they were: ROOTS! It was disgusting! No wonder everything was clogged.
Anyway, Ryan then went out to my front yard with this radar-type gun so that he may detect the exact position of the camera, laying next to the roots that were pushing their way through the pipe's connectors. That damned spot, then, will be where Ryan will install a drain cleanout.
Once that's in place, whenever a router or snake is needed, this will be the point of entry. The cost for today's work, you ask? Ryan was here for three hours...three! Go ahead, take a guess.
His cost: $150. (I wrote him a check for $200.) Seriously, I have a doctor, an optometrist, a dentist, a broker, and even a lawyer.
But, now, I can also say that I have a plumber: a trustworthy one, one whom I don't hate, one who (like the rest of my entourage) is on my side. And I'll bet he's willing to take your side as well.
Call Ryan. He's a good guy.
He'll do your dirty work. Really reliable, fast and reasonable.
We had been given the run around by two other plumbers when i finally called Purdy. Nicole was very friendly.
They got a plumber over the next day and had our problem (leaks and clogs) fixed the same afternoon. Very happy to have found a great plumber in our area.
No ups, No extras, Same Day Great Service So I called 4 of the top Plumbers on Yelp including Purdy. One called back quickly but immediately alerted me that houses built in the 70s needed larger drain pipes and that he would charge hourly for that.
While I appreciate the input, ups and extras usually don't happen until service guys show up, right? He also should have considered it's been draining with no issues since the 70s. Oh well...
he's out! Another called back several hours later and I informed them that I already had committed to a plumber. They informed me they were too busy any way.
Their out for future business with that attitude! Purdy calls back and I'm nervous thinking they all might be up-selling with attitude these days. NOT SO with Purdy and they even gave me a small discount as I found them on Yelp.
They came out the same day, on-time and snaked the drain and it's working great! Thanks Guys and I'll be referring you! O.M.G. if I could give this company 10 stars I would.
We are so glad we found this reliable company. We were trying to get all things on our list completed in order to get our condo sold.
One included getting a water heater strapped. They came out right away.
The first guy said we didn't need it. He confirmed with his manager and his buddy and there was no charge! Our realtor said we needed it afterall.
We called Purdy and they put us on a priority list and came back out within the next day or so. They charged us only for the part.
Chris was very professional and checked a "leak" under our sink for no extra charge. He explained every little thing he was doing in layman's terms so we understood.
He was quick, efficient, and super friendly. In the end my realtor wanted something in writing from them confirming the strap work they completed was okay - they only used 1 strap instead of 2.
They went above and beyond and said they had approval from the city to do what they did and they put that in writing with no complaint. They are super prompt with their emails / calls / feedback.
They are soooo easy to work with. I recommend them 100% and would definitely use Purdy again! I don't know a whole lot about tankless water heaters and after trying a few things, I decided it was time to call a plumber.
I shopped around about six different plumbers who gave me close to the same answer, except for Ryan at Purdy. I work with pipelines, large ones so theoretically I'm familiar with what to expect.
I described in as much detail what was going on, hoping to eliminate the guess work of a plumber showing up, diagnosing the problem, charging the diagnoses and then charging me again for any repairs. The 5/6 plumbers said they needed to come out and see it first.
But Ryan, wrote me back and told me what he thought would be and could be wrong with it. Straight forward, no BS, honest and truth! What he responded with made sense and I was more than happy to make a schedule.
Hey, I rather you try your best, be honest, and if you're wrong, that's fine, at least you made the effort! Upon arrival, he was right on the dot, he flushed out the tankless and gave me the low down and on what needs to be worked on. I learned a few things for myself, because he was so detailed in explaining the schematics of the piping system.
Real cool cat, I had the pleasure of getting to know Ryan. Also, I'm proud to say I found myself a permanent plumber.
I definitely wouldn't consider going anywhere else. Customer service at its best!! We had a potentially very stressful situation with a clogged kitchen sink and water coming out of our floorboards.
Purdy plumbing was amazing! Andy and Angel came and knew exactly what to do! Andy was incredibly thorough and patiently answered all questions. They went above and beyond to not only fix the problem, but also follow with great referrals and excellent clean up.
The front desk (Nicole) was also fantastic at always responding right away to questions. This will definitely be my to go plumber.
I don't always do a five star review, but I felt it was needed at this point. I was SO impressed with Chris; not only his skills, but his personality.
Purdy happened to be the fifth plumbing company that my husband contacted, but it actually worked out for the best. He got in, got the work done (had to come back the next day), but it is perfect.
He made sure everything was cleaned up and vacuumed before he left, and talked to my kids and dog like he knew them which made everyone super comfortable. My husband and I were in and out constantly, but Chris made sure to keep us both in the loop about everything.
He even made awesome recommendations for a small project that is next on the list. I highly encourage anyone to contact them for any plumbing needs.
I know they will now be our go to plumber. Wow, these guys are awesome.
Competitive prices, honest diagnosis and excellent work. Nadel called when he was 15 minutes away which I liked and he was on time which I really liked.
He was very knowledgeable and easy to talk with. He installed a regulator pressure valve and did not mind me watching and asking questions.
I will use Purdy Plumbing again. Chris P.
was the technician sent to my home. In my 20 years of experience with trying different companies, the professionalism and excellence demonstrated by Chris was unparalleled.
He was courteous, attentive, and super friendly towards my parrot. It is very rare for my parrot to bond with anyone; Chris bonded with my parrot in less than five minutes.
This demonstrates his wonderful personality on the job. His experience towards his work as well as the obvious love for his job was amazing.
He really put pride in his work; this is a rare achievement for anyone in the modern world. I will recommend this company to all my friends as well as to my neighbors who have pipe issues.
10 out of 10! My mom is getting older now and lives on her own, which means a lot of service folk try to take advantage of her. She mentioned she had a broken shower handle and broken inner cartridge, and got an estimate for it - which seemed awfully high to me.
My brother chimed in that he had once fixed the same problem himself and that the quote is awfully awfully high. So I hopped on Yelp and found Purdy and one other business that both had great ratings and gave her their #s.
She said Purdy ended up working REALLY HARD for 2 hours, and charged her a rate I won't quote here, but it was extremely reasonable. I wanted to go above and beyond to thank Purdy for helping my mom.
I think they have won her over as a long time client now thanks to their great service and reasonable rates. Thanks! Purdy has done a bunch of work around our home over several years.
Every time they come out they do an amazing, professional job. They are prompt, efficient, thorough, and importantly, good at clean up.
They're the best. I sent the quote via this apps and very quick responded from the owner with the tip that we needed to do it myself.
I will contact this company for future plumbing services for sure. Very honest and upfront tips.
Again thank you so much. Came home to our sewage drain backed up so badly it was coming up out of the main drain port.
Flooded our whole back drive. Called Purdy on a Sunday morning around 8am and my call was immediately picked up by Ryan.
Said he'd be out within a few hrs, he ran late but called to let me know and I really appreciated him keeping me in the loop. He was extremely professional, knowledgeable and skilled.
Worked in the 90 degree heat without one complaint and did the job thoroughly. His rates were very reasonable for the amount of time he spent clearing out the blockage, even sending me the video of the snake cam so I could send it to our HOA for reimbursement.
If you're looking for a reliable plumber that answers your call, I would highly recommend Ryan. I'll def be calling him again when we're in need! Andy and Brian are amazing!!!! They came and solved all my plumbing issues.
Hands down nicest and most knowledgeable plumbers I have ever met. Thank you Andy and Brian.
I've used Purdy twice now for leaks at my home in Fullerton. I will continue to use them for the great service they provide.
Robert was the tech who recently serviced the leak at my home. He came early and finished the job quickly with minimal inconvenience, overall great job.
To reiterate, I will continue to use them for any issues that arise. Purdy Plumbing and Drain is a very good company.
We've dealt with 3-4 other companies in the past and we wish we would've found Purdy much sooner. Would've saved us thousands and time.
We've had root issues in the sewer lines and this time one of the national branded companies came out. After jetting out the roots and uncovering one issue after another, they quoted us 3 options, with the cheapest being over $15,000.
I called around and found Purdy, a local company right here in Fullerton and Andy came out right away and gave us a second look. Andy then gave us options with the most extensive work equaling in scope with the other company's highest level proposal but costing a lot less than the the other company's lowest level work .
And there was no sales pressure. Andy just showed me the pictures and told it to me as it is.
As we did the work a few small issues came up and that pushed the number of days of work from 2 to 4. One issue is the sewer line that went into the house.
I asked Andy to have the line that went into the house cleaned out by descaling it. With a camera, we can see that the original cast iron pipe was in bad shape.
I opted for additional service and now the lines are "lined" and should give us trouble free use for decades. I would highly recommend Purdy.
Service was great: Options with reasonable prices were given. The work was well done.
Andy finished late into the last day because one of the lining segments did not turn out satisfactory and they decided to redo a section. They do the work right and didn't rush.
I saw the picture of the sewer lines after the work was done and wow! I was impressed. Some 120+ feet of lines were either lined or repiped without breaking into our decorative concrete walkway.
Should have no more root problems. I would also highly recommend Purdy to do pre-purchase inspection of homes.
This would've saved us a lot of headaches to take care of this early. Purdy is a local company (Fullerton) that can be trusted to do the work well and at a reasonable price.'''.
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