Plotke Plumbing

The customer reviews indicate that Plotke Plumbing possesses a substantial base of loyal clients who commend the company for its:Quality of Work: Many reviews note exceptional plumbing skills, particularly in addressing complex issues like repipes and installations, earning praise for effective diagnostics and resolution. Customers highlight that plumbers such as Jose and Ed are particularly strai... Read more

The customer reviews indicate that Plotke Plumbing possesses a substantial base of loyal clients who commend the company for its:Quality of Work: Many reviews note exceptional plumbing skills, particularly in addressing complex issues like repipes and installations, earning praise for effective diagnostics and resolution. Customers highlight that plumbers such as Jose and Ed are particularly straightforward and efficient.Communication and Responsiveness: Reviews showcase instances of quick responses to plumbing emergencies and good follow-up, contributing positively to the overall customer experience.Professionalism: There are several instances where customers appreciated the courteous behavior of the staff and their careful approach to disruptive tasks, such as cutting into walls to access pipes. However, many reviews pointed out critical gaps:High Pricing: There is significant concern regarding the cost of services. Several customers felt that Plotke charged excessively, often citing instances where service charges exceeded initial estimates substantially. Some customers compared costs unfavorably against competitors, indicating that pricing transparency was lacking.Customer Service Issues: Experiences shared by discontented customers indicate a trend of unfulfilled appointments, poor communication, and a feeling of being treated dismissively when concerns were raised. This has contributed to several customers feeling that the company has shifted away from valuing customer relationships.Service Inconsistency: Mixed feedback suggests that while some service calls are handled excellently, others result in dissatisfaction, creating inconsistencies in the customer experience. In summary, Plotke Plumbing shows considerable strengths in its skilled workforce and technical capabilities but needs to address significant deficiencies related to customer service, pricing transparency, and appointment management to enhance overall customer satisfaction. The variations in customer experiences suggest that while some have enjoyed a reliable partnership, others have been left frustrated, leading to a polarized view of the business. Read less