Mr Rooter

The reviews indicate a significant level of dissatisfaction among customers of Mr. Rooter. Several common themes emerged from the feedback:Deceptive Pricing and Transparency Issues: A recurring complaint is the lack of clarity concerning pricing. Many customers reported being charged far more than initially quoted, often with vague breakdowns on invoices that lead to misunderstandings. For instanc... Read more

The reviews indicate a significant level of dissatisfaction among customers of Mr. Rooter. Several common themes emerged from the feedback:Deceptive Pricing and Transparency Issues: A recurring complaint is the lack of clarity concerning pricing. Many customers reported being charged far more than initially quoted, often with vague breakdowns on invoices that lead to misunderstandings. For instance, one review noted an unexpected bill of nearly $400 for a service that had been quoted at $125.Unprofessional Behavior from Technicians: Multiple reviews highlighted unprofessional attitudes from service technicians. Some customers described their experiences with technicians who made inappropriate comments or displayed a lack of respect for clients, particularly in sensitive situations involving health issues.Poor Communication and Responsiveness: Several customers expressed frustrations regarding the company's communication. They reported feeling ignored when raising concerns about service quality or billing discrepancies, and some experienced significant delays in receiving responses from management.Inconsistent Quality of Work: While a handful of customers noted satisfactory experiences with specific technicians, many expressed dissatisfaction with the workmanship provided. Complaints ranged from incorrect installations to causing additional damage, which required further repairs by other professionals.Concerns About Accountability: Customers reported feeling that the company did not take responsibility for mistakes or poor service. This lack of accountability, coupled with high charges and dissatisfaction with the outcomes of repairs, resulted in customers feeling undervalued and reluctant to use the company's services again. In conclusion, potential customers should be cautious when considering Mr. Rooter for plumbing services, as the feedback indicates systemic issues related to pricing, professionalism, communication, and accountability that have led to a general sense of discontent among recent clients. Read less