Matthews Plumbing

The reviews highlight several key strengths of Matthews Plumbing that establish a strong reputation within the community.Customer Service Excellence: A recurring theme in the feedback is the outstanding customer service provided by Matthews Plumbing. Many customers express appreciation for the team's willingness to go above and beyond, taking the time to answer questions and provide detailed expla... Read more

The reviews highlight several key strengths of Matthews Plumbing that establish a strong reputation within the community.Customer Service Excellence: A recurring theme in the feedback is the outstanding customer service provided by Matthews Plumbing. Many customers express appreciation for the team's willingness to go above and beyond, taking the time to answer questions and provide detailed explanations of plumbing issues. Specific mentions of employees, such as Matt and Dalton, underscore their positive influence on the customer experience.Honesty and Transparency: Numerous reviews commend the company for their honesty in diagnosing issues and providing accurate estimates. Customers are particularly impressed when owners or technicians advise against unnecessary repairs, emphasizing a customer-first approach that builds trust.Response Time and Reliability: Several positive reviews mention prompt service and quick response times, especially in emergency situations. Customers have noted that Matthews Plumbing successfully addressed urgent plumbing issues, often on the same day they called, which has led to a sense of reliability for many.Quality of Work: Many customers express satisfaction with the technical proficiency of the staff and the quality of the plumbing work performed. Positive remarks indicate a well-rounded understanding of plumbing systems and effective problem-solving capabilities.Mixed Feelings on Scheduling and Communication: While many reviews praise prompt service, there are notable complaints regarding missed appointments and insufficient follow-up communication. Some customers experienced frustration when scheduled services were canceled without proper notification or when their inquiries were overlooked. This inconsistency highlights an area where Matthews Plumbing has potential for improvement to enhance overall reliability.Pricing: Pricing appears to be a polarizing topic among reviewers. While some customers find Matthews Plumbing's rates to be fair and competitive, others have voiced concerns about high quotes compared to DIY solutions or other providers. Clarifying pricing structures upfront and ensuring consistency in quotes could mitigate such feedback. In summary, Matthews Plumbing stands out for its customer-centric ethos, quality of workmanship, and commitment to integrity. However, to solidify its reputation further, addressing scheduling reliability and consistent communication would enhance customer trust and satisfaction. Many clients express intent to return for future plumbing needs, signaling a strong base of loyal customers despite some critiques. Read less