Just Right Services

The reviews for Just Right Services present a predominantly positive sentiment, with numerous customers praising the professional demeanor and thoroughness of technicians such as Leo, Massimo, and Nicholas. Many reviewers express appreciation for the technicians taking the time to explain processes, answer questions, and provide valuable insights into HVAC systems and plumbing issues. Common comme... Read more

The reviews for Just Right Services present a predominantly positive sentiment, with numerous customers praising the professional demeanor and thoroughness of technicians such as Leo, Massimo, and Nicholas. Many reviewers express appreciation for the technicians taking the time to explain processes, answer questions, and provide valuable insights into HVAC systems and plumbing issues. Common commendations include timely arrivals, clear communication, and the quality of work performed, which often resulted in the successful resolution of complex issues. Several customers reported being repeat clients, citing satisfaction with earlier services as a reason for continued patronage. The company's pricing was frequently described as reasonable, and many reviewers highlighted fair diagnostic fees that were applied to repair costs. However, not all experiences were positive. Negative sentiments emerged regarding several key issues:Perceived Upselling: Some reviews pointed to concerns about aggressive upselling tactics, where customers felt pressured to purchase more expensive systems or unnecessary repairs.Appointment Scheduling Issues: Several customers noted frustrations with the company's appointment system, citing miscommunication about scheduled services, particularly when the online booking did not sync with operational schedules, leading to missed appointments without sufficient follow-up.Inconsistent Customer Service: Though many appreciated the direct communication with owners and managers, a few reviews reflect dissatisfaction with customer service interactions, particularly in response to complaints or billing issues. Some customers felt their concerns were downplayed or inadequately addressed. In summary, Just Right Services is generally well-regarded, with numerous satisfied customers likely to recommend their services based on positive personal experiences. However, there is room for improvement in managing client expectations, particularly regarding scheduling and communication practices, while ensuring consistent customer experiences across all service calls. Read less