EZ Roth Plumbing

The reviews indicate a strong divide in customer satisfaction. On one hand, a majority of clients express their appreciation for the professionalism, quality of work, and fast response times provided by EZ Roth Plumbing. Positive sentiments emphasize the company's value, with many customers highlighting a trusting relationship built over years of service. Common phrases such as "highly recommend,"... Read more

The reviews indicate a strong divide in customer satisfaction. On one hand, a majority of clients express their appreciation for the professionalism, quality of work, and fast response times provided by EZ Roth Plumbing. Positive sentiments emphasize the company's value, with many customers highlighting a trusting relationship built over years of service. Common phrases such as "highly recommend," "great service," "very friendly," and "efficient" resonate throughout the favorable reviews, suggesting that satisfied customers feel these traits are integral to their overall experience. Key findings among the positive reviews include:Professionalism and Expertise: Many customers commend the technicians for their knowledge and ability to handle complex plumbing issues promptly.Responsive Communication: The company is noted for being responsive, particularly in emergency situations, where timely service is crucial.Value for Money: Several reviews mention competitive pricing and value, with customers feeling they received quality service for a reasonable cost.Long-term Relationships: Many customers have used EZ Roth for years, indicating a strong degree of loyalty and satisfaction with the ongoing service quality. However, the negative feedback introduces serious concerns that contrast sharply with the positive experiences. Complaints about misleading practices, lack of estimates before job commencement, poor customer service, and even perceived scams were reported by a minority of reviewers. Significant issues raised include:Lack of Transparency: Several reviews pointed to a failure to provide upfront estimates, leading to accusations of price gouging and a lack of ethics.Communication Failures: Some customers reported difficulties in scheduling appointments and receiving timely responses, which detracted from their overall experience.Inconsistent Experiences: The stark contrast in service quality suggests potential inconsistencies in staff performance or operational procedures that may not be uniformly upheld across the company.Allegations of Unethical Behavior: A few reviewers voiced severe accusations, suggesting the company may have engaged in practices that could be considered manipulative. In conclusion, EZ Roth Plumbing appears to have a solid base of loyal customers who appreciate their service quality, but critical issues have surfaced that the company must address effectively to improve their overall reputation and reliability. The blend of positive and negative reviews indicates both the potential for excellence and areas needing immediate attention to ensure customer satisfaction across the board. Read less