Viper Rooter and Plumbing

The reviews for Viper Rooter and Plumbing reflect a strong customer sentiment, characterized by satisfaction and appreciation for the company's services. Notable positives include:Responsive Service: Numerous reviews highlight how quickly Viper Rooter responds to requests for service, often arriving within hours. Customers emphasize the importance of promptness, especially during urgent plumbing i... Read more

The reviews for Viper Rooter and Plumbing reflect a strong customer sentiment, characterized by satisfaction and appreciation for the company's services. Notable positives include:Responsive Service: Numerous reviews highlight how quickly Viper Rooter responds to requests for service, often arriving within hours. Customers emphasize the importance of promptness, especially during urgent plumbing issues.Professionalism and Knowledge: The technicians are frequently described as knowledgeable and professional. Reviewers appreciate their ability to explain the plumbing problems and potential solutions clearly, which contributes to the overall positive experience.Affordable Pricing: Many customers mention that Viper's pricing is competitive compared to other plumbing companies. They specifically commend the upfront quotes and the absence of hidden fees, enhancing trust in the business.Quality of Work: Reviews consistently reflect satisfaction with the quality of repairs and installations. Customers note that jobs are completed efficiently, and in some instances, work is done ahead of schedule.Honesty and Transparency: A recurring theme in the reviews is the company's honesty. Customers appreciate that technicians do not upsell unnecessary services and are transparent about needed repairs and associated costs. This behavior cultivates trust, leading many reviewers to consider Viper their go-to plumbing service.Follow-up and Customer Care: Many customers praise the company for its follow-up service and willingness to address issues that arise post-service, which indicates a commitment to customer satisfaction. However, there are some critiques: - Communication Issues: A few reviews mention instances of poor communication, particularly when technicians failed to show up as scheduled or did not respond promptly to follow-up inquiries. These experiences seem isolated but indicate a need for improvement in this area. - Pricing Confusion: A couple of customers reported discrepancies between quoted prices and final charges, leading to confusion and dissatisfaction. However, this seems to be the exception rather than the rule. In summary, Viper Rooter and Plumbing is regarded as a reliable and efficient plumbing service with a focus on customer satisfaction, although they could benefit from enhancing communication practices to maintain their strong reputation. Read less