Norwalk / La Mirada Plumbing, Heating & Air Conditioning

Quality of Service: Many reviews praise the technicians, especially Jesus and Francisco, for their professionalism and thoroughness in tackling various plumbing and HVAC issues. Customers frequently mention that the technicians were not only skilled but also courteous and genuinely helpful, often going above and beyond to ensure the job was done right and educating customers along the way.Timeline... Read more

Quality of Service: Many reviews praise the technicians, especially Jesus and Francisco, for their professionalism and thoroughness in tackling various plumbing and HVAC issues. Customers frequently mention that the technicians were not only skilled but also courteous and genuinely helpful, often going above and beyond to ensure the job was done right and educating customers along the way.Timeliness and Responsiveness: Numerous customers commend the promptness of the service, noting that appointments were scheduled quickly and technicians often arrived within the promised time frame. This reliability has contributed to a feeling of trust in the company's ability to respond to urgent plumbing and heating needs.Communication: While most reviews highlight positive interactions with technicians, there were several comments about poor customer service experiences, particularly in the initial communication with office staff. Some customers expressed frustrations with how their requests were handled, indicating that the customer service could benefit from further training to ensure that all interactions remain consistently positive.Pricing Transparency: A mixed sentiment arose regarding pricing practices. Several customers expressed satisfaction with the perceived value of the service, particularly when the plumbing problems were resolved quickly and at reasonable rates. However, a few flagged concerns regarding unexpected pricing increases without prior communication, which led to frustration and perceptions of a lack of transparency.Customer Trust and Loyalty: Many reviewers stated that they have been long-time customers and have consistently trusted Norwalk-La Mirada Plumbing for their home maintenance needs. This loyalty suggests that the company has established a solid reputation over the years, fostering a relationship with the community that is generally viewed positively.Negative Experiences: Despite the overall positive reception, a few reviews pointed to notable issues, including subpar work that resulted in further damage or additional costs, as well as a historical complaint regarding service complexity and failure to resolve issues satisfactorily. These experiences stand out as outliers in an otherwise commendable service record, suggesting that while many have had excellent interactions, there are areas requiring improvement. In conclusion, Norwalk / La Mirada Plumbing, Heating & Air Conditioning has a generally strong reputation supported by numerous satisfied customers; however, attention to customer service consistency and transparent pricing would further help solidify their positive standing in the community. Read less