Hirsch Pipe & Supply

Customer Service Issues: A significant number of reviews mentioned poor customer service experiences. Customers expressed frustration with staff who appeared disengaged or unhelpful. In one instance, a customer described an employee admitting the store had "bad customer service," which highlights a troubling acknowledgment of a recurring issue rather than an attempt to improve.Knowledge & Support:... Read more

Customer Service Issues: A significant number of reviews mentioned poor customer service experiences. Customers expressed frustration with staff who appeared disengaged or unhelpful. In one instance, a customer described an employee admitting the store had "bad customer service," which highlights a troubling acknowledgment of a recurring issue rather than an attempt to improve.Knowledge & Support: While some reviewers praised specific employees, notably a manager named Jose, as being knowledgeable and helpful in renovation projects, many others felt that staff lacked the expertise required to assist with basic plumbing needs. Instances where customers left without the necessary parts, or received inadequate support for their issues, were recurrent themes.Pricing Concerns: Customers consistently highlighted Hirsch's pricing as being above that of competitors like Tak's Hardware, complicating their willingness to return. A minimum purchase requirement and high handling fees for returns were criticized as discouraging customer loyalty. This led to complaints about Hirsch losing business to larger housing chains.Accessibility & Selection: Negative sentiments arose regarding the store's stock availability and store hours. Several reviewers detailed inconvenient scenarios where they could not purchase needed items due to the store being closed or having inadequate stock. Such experiences resulted in customers feeling their time was wasted and questioning the reliability of Hirsch as a resource for plumbing supplies.Customer Experience Spectrum: While a few reviews pointed out positive interactions, they were largely overshadowed by negative experiences, drawing a contrast between helpful and dismissive customer service. This inconsistency suggests a lack of training or standards for employees, impacting the overall customer experience. Overall, the reviews paint a picture of Hirsch Pipe & Supply struggling to balance between being a resource for knowledgeable professional help and adequately addressing the needs of non-professional customers. Improving customer service and addressing pricing issues may be vital steps for the company to regain customer trust and loyalty. Read less