Gorsuch Plumbing & Heating

The reviews of Gorsuch Plumbing & Heating present a complex portrait of customer experience, illustrating both commendable service and notable deficiencies. Among the positive sentiments, numerous customers praised individual technicians for their professionalism, punctuality, and thoroughness in resolving issues. Names like Nathan, Noel, and Brent received frequent commendations, indicating that ... Read more

The reviews of Gorsuch Plumbing & Heating present a complex portrait of customer experience, illustrating both commendable service and notable deficiencies. Among the positive sentiments, numerous customers praised individual technicians for their professionalism, punctuality, and thoroughness in resolving issues. Names like Nathan, Noel, and Brent received frequent commendations, indicating that the quality of service may significantly depend on the particular technician assigned to a job. Many reviews appreciated the friendly and efficient scheduling staff, which contributed to a generally positive interaction with the company. However, alongside these affirmations, a significant number of reviews also expressed discontent. Key recurring complaints include:Consistency in Service: Several customers experienced inconsistency regarding the quality of work and technician experience. In some instances, a technician appeared unprepared or made errors that required follow-up visits to rectify, leading to frustration with the added time and cost involved.Communication Issues: Issues with communication, especially concerning callback follow-ups and appointment notifications, were common. Many customers reported feeling neglected or left in the dark about the status of their service requests, contributing to negative overall experiences.Billing Practices: Numerous reviews highlighted concerns about perceived overcharging, with some customers feeling that charges were excessively high relative to the work performed. Complaints included charged fees for initial assessments where no work was done, inconsistent billing for repairs, and frustration over how charges were conveyed to customers.Disorganization: Several customers remarked on operational inefficiencies or disorganization, such as technicians not having the necessary tools or parts for the job, leading to multiple visits for what could have been resolved in one appointment.Customer Service Interaction: The quality of customer service interactions varied significantly; while some employees received praise for their friendliness and helpfulness, others were described as rude or dismissive, which hampered customer trust and satisfaction. Overall, while a segment of Gorsuch Plumbing Read less