Atomic Rooter & Plumbing

The reviews for Atomic Rooter & Plumbing reflect strong themes of professionalism, responsiveness, and effective communication. Many customers noted the quick response times, often receiving same-day service, which is highly valued in plumbing emergencies. Reviews frequently mentioned team members, especially Vianka, whose customer service skills were consistently praised for being prompt, accommo... Read more

The reviews for Atomic Rooter & Plumbing reflect strong themes of professionalism, responsiveness, and effective communication. Many customers noted the quick response times, often receiving same-day service, which is highly valued in plumbing emergencies. Reviews frequently mentioned team members, especially Vianka, whose customer service skills were consistently praised for being prompt, accommodating, and informative. There's a strong emphasis on technicians being knowledgeable and respectful, with several customers highlighting specific individuals like Mario and Al for their thoroughness and ability to communicate complex plumbing issues in an understandable manner. The pricing was commonly regarded as competitive, with several customers expressing satisfaction with not feeling pressured into unnecessary services or upsells, which is appreciated in the often high-stress context of plumbing repairs. Despite the overwhelmingly positive reviews, there are notable concerns related to specific negative experiences. One customer expressed severe dissatisfaction regarding accountability after service led to further issues in their plumbing, highlighting a failure to adequately address their concerns afterward. This sentiment was echoed by another customer who felt threatened by the service staff, a stark contrast to the general positive experiences shared. Such negative encounters appear to be exceptions rather than the norm. Overall, Atomic Rooter & Plumbing presents a favorable image for potential customers seeking reliable plumbing services, but there is an identifiable need for consistent customer service training to ensure that all interactions align with the generally positive experiences reported. The presence of negative feedback indicates an opportunity for improvement in handling customer complaints and ensuring service quality remains uniformly high. Read less