Absolute Airflow Air Conditioning, Heating and Plumbing

The reviews indicate that Absolute Airflow is well-regarded for its skilled technicians who often go above and beyond to address customer concerns. Many reviewers mention specific technicians by name, praising their professionalism and ability to explain technical details clearly. For example, technicians like Josh, Eddy, Ryan, and Tony received multiple accolades for their thoroughness and custom... Read more

The reviews indicate that Absolute Airflow is well-regarded for its skilled technicians who often go above and beyond to address customer concerns. Many reviewers mention specific technicians by name, praising their professionalism and ability to explain technical details clearly. For example, technicians like Josh, Eddy, Ryan, and Tony received multiple accolades for their thoroughness and customer education during service appointments. This suggests that there is a strong focus on the quality of technical service and installation, contributing positively to customer experiences. However, the sentiment becomes less favorable when discussing the company's communication and customer service quality. A recurrent theme is the frustration with delays in service and a lack of follow-up from customer service. Customers reported feeling ignored after service requests, particularly during emergency situations, where timely responses are critical. The review mentioning an 18-day wait for air conditioning repair is particularly striking, highlighting significant dissatisfaction with communication between the company and its customers. The frustrations over dealing with customer service representatives who were perceived as unhelpful or dismissive are echoed in several reviews, leading to a general sentiment of disappointment in the administrative aspect of the company. Additionally, some reviews indicate customers felt misled about the necessity and cost of repairs. Instances where technicians proposed high-cost solutions were met with skepticism from some customers who later had better experiences with alternative providers. This suggests potential inconsistency in the customer experience, where some customers have felt they were provided with unnecessary or overpriced services. In conclusion, while Absolute Airflow demonstrates strength in its technical expertise and has a solid base of satisfied customers, persistent communication issues and customer service flaws hinder overall customer satisfaction. Improvements in these areas could help enhance the experience and mitigate the concerns voiced by various customers. Read less