Pacific Plumbers

The reviews for Pacific Plumbers demonstrate a clear divide between customer satisfaction and dissatisfaction. A substantial number of reviews express discontent, often focusing on critical issues such as unreliable scheduling, deficient communication, and unsatisfactory repair work. Customers frequently note that the company failed to adhere to agreed timelines or did not provide timely updates, ... Read more

The reviews for Pacific Plumbers demonstrate a clear divide between customer satisfaction and dissatisfaction. A substantial number of reviews express discontent, often focusing on critical issues such as unreliable scheduling, deficient communication, and unsatisfactory repair work. Customers frequently note that the company failed to adhere to agreed timelines or did not provide timely updates, leading to significant disruptions and inconvenience. One particularly severe review details a drawn-out and frustrating experience with a shower installation, where the customer's attempts to resolve issues were met with inadequate responses from the company, ultimately resulting in further damage. This review encapsulates multiple frustrations echoed throughout other reviews, including a lack of accountability and respect from the staff. Conversely, there are positive reviews praising specific employees for their professionalism and assistance. Some customers highlight that certain staff members were courteous and completed their work efficiently. The positive experiences, however, are overshadowed by the continuous grievances regarding poor overall communication and time management within the company. Another common theme among dissatisfied reviews is the inconsistency in pricing and service offerings. Customers remark that they received multiple quotes or that the final job cost changed unexpectedly, contributing to distrust in the company Read less