Crystal Blue Plumbing, Heating & Air

The reviews for Crystal Blue Plumbing, Heating & Air reveal a complex sentiment landscape characterized by both commendations and criticisms.Positive Experiences: - Many customers highlighted the company's quick response time, especially in urgent situations. Several reviews noted that technicians arrived promptly, often within hours of the call, which was particularly appreciated during emerg... Read more

The reviews for Crystal Blue Plumbing, Heating & Air reveal a complex sentiment landscape characterized by both commendations and criticisms.Positive Experiences: - Many customers highlighted the company's quick response time, especially in urgent situations. Several reviews noted that technicians arrived promptly, often within hours of the call, which was particularly appreciated during emergencies such as HVAC failures and plumbing issues. - Technicians received consistent praise for their professionalism, courtesy, and thoroughness in addressing issues. Notable mentions included personal touches like being patient with customers and providing detailed explanations of problems and solutions. - Some customers reported successful outcomes with fair pricing, often citing specific situations where the company saved them money compared to other contractors' estimates.Negative Experiences: - A recurring theme among the negative reviews involved issues with communication and customer service. Several customers described frustrating experiences with scheduling, lack of follow-through on promises, and inadequate explanations regarding service costs. - There were also multiple complaints about unexpected expenses and vague estimates that led to misunderstandings about what the final bill would entail. In particular, some customers reported feeling pressured into accepting expensive repairs or replacements without clear communication of necessity. - Complaints about specific technicians Read less