TCC General Contracting

Positive Experiences: - Numerous reviews note the professionalism and courtesy of the on-site workers. Customers consistently describe the crew as friendly, knowledgeable, and respectful. They're commended for their ability to clean up after work and finish projects efficiently. - Many clients expressed satisfaction with the quality of the renovations, particularly in kitchen and bathroom r... Read more

Positive Experiences: - Numerous reviews note the professionalism and courtesy of the on-site workers. Customers consistently describe the crew as friendly, knowledgeable, and respectful. They're commended for their ability to clean up after work and finish projects efficiently. - Many clients expressed satisfaction with the quality of the renovations, particularly in kitchen and bathroom remodels, often resulting in the fulfilling of their vision for their spaces. Reviewers noted beautiful outcomes and indicated that TCC exceeded their expectations in craftsmanship.Negative Experiences: - A recurring issue among several reviews was the poor communication from the office staff. Many customers reported confusion regarding estimates, appointments that were missed without proper notification, and delays in responses to inquiries. This poor communication led to frustration and a sense of being undervalued as customers. - Complaints about perceived high pricing and "upselling" practices were present. Some reviewers felt that the company looked to maximize profits on small projects rather than addressing their specific needs efficiently. - Instances of rudeness from staff members were mentioned, leading to a feeling that the company was transactional rather than customer-focused.Mixed Reviews on Customer Service: - While many praised the on-site workers, others raised concerns about the administrative side of the business. Instances of poor scheduling and lack of follow-through on promises diminished overall customer satisfaction for some individuals. - Some review authors provided mid-level ratings, indicating that while the workmanship was high quality, the customer service experience was lacking, suggesting a disconnect between the field and office operations.Key Themes: - Quality of Work: Overall, the craftsmanship received highly positive remarks. Most satisfied customers noted an impressive turnaround in their renovation projects, appreciating the attention to detail. - Customer Interaction: A significant divide exists between field workers' professionalism and the office's performance Read less