Roto-Rooter

The reviews reveal that Roto-Rooter possesses a dual image, with customer experiences ranging from commendable service to harsh criticism. Positive comments consistently reference the promptness and professionalism of the technicians, noting their dedication to resolving plumbing issues efficiently. For instance, customers appreciated same-day service and the thorough work performed by specific te... Read more

The reviews reveal that Roto-Rooter possesses a dual image, with customer experiences ranging from commendable service to harsh criticism. Positive comments consistently reference the promptness and professionalism of the technicians, noting their dedication to resolving plumbing issues efficiently. For instance, customers appreciated same-day service and the thorough work performed by specific technicians, contributing to a view of the company's technical competence. Conversely, many reviewers raised serious concerns about billing practices and customer service. Complaints about uncommunicative receptionists, unclear pricing, and unexpectedly high bills were prevalent. Instances of customers feeling misled regarding costs and charges that exceeded initial estimates were particularly highlighted, leading to dissatisfaction and decisions to terminate relationships with the company. Issues surrounding communication, both with the office staff and between technicians and customers, were noted as significant drawbacks, with reports of rudeness and lack of follow-up adding to the frustration. Additionally, reliability emerged as a significant concern. Multiple reviews recount instances where scheduled appointments were missed or unfulfilled without prior notice, leading to wasted time for customers. This aspect of the service undermined the positive experiences shared by those who had timely assistance. Overall, while Roto-Rooter has established a reputation for effective plumbing solutions, it appears that inconsistent customer service and billing transparency are significant areas for improvement that could enhance overall customer satisfaction. Read less