Prime Plumbing

Positive Experiences: Several reviews highlighted positive interactions with specific technicians, such as Tarrance, Jimmy, and Nic, who were commended for their professionalism and commitment to customer service. Reviews like the one praising Nic indicated a strong appreciation for clear communication and thorough work. Customers reported satisfactory outcomes when their issues were resolved, oft... Read more

Positive Experiences: Several reviews highlighted positive interactions with specific technicians, such as Tarrance, Jimmy, and Nic, who were commended for their professionalism and commitment to customer service. Reviews like the one praising Nic indicated a strong appreciation for clear communication and thorough work. Customers reported satisfactory outcomes when their issues were resolved, often in a timely manner.High Prices and Overcharging: A significant number of reviews indicated dissatisfaction with the company's pricing structure. Customers frequently cited feelings of being overcharged for services that they believed should cost much less. Instances where a simple job resulted in exorbitant charges ($600+ for minor repairs) fueled negativity towards the company. Multiple reviewers believed they were unfairly taken advantage of, particularly seniors and those without extensive plumbing knowledge.Lack of Follow-up and Poor Communication: Numerous clients reported poor customer service experiences, including failed promises of follow-up calls from the management and inadequate responses to complaints. There were mentions of technicians failing to communicate honestly about the service needed or misdiagnosing problems, leading to unnecessary expenses.Dissatisfaction with Service Quality: There were alarming reports of service quality not matching expectations, with some customers indicating that the work was incomplete or poorly executed. Claims of technicians leaving work areas messy and charging for ineffective or incomplete services compounded negative sentiments, leading to feelings of frustration and betrayal.General Distrust: The overall trust in Prime Plumbing appeared compromised, with mentions of customers feeling they had been misled or scammed. Several reviewers explicitly warned potential customers to exercise caution, reinforcing the sentiment of distrust regarding both pricing practices and service integrity.Mixed Recommendations: Despite the polarized opinions, some customers still recommended Prime Plumbing for minor issues, provided they were familiar with plumbing costs and practices. This suggests that while Prime Plumbing might be suitable for certain straightforward tasks, caution is advised for more complex plumbing needs. In summary, Prime Plumbing's reviews reflect a significant dichotomy of opinion where exemplary individual technician performance contrasts with serious concerns over pricing and service reliability. While some customers advocate for the company, many express deep reservations regarding their business practices and service efficacy. Read less