Mr. Rooter Plumbing of Palmdale

Overall, the reviews for Mr. Rooter Plumbing of Palmdale reflect a mix of positive and negative experiences, leading to a conflicted sentiment around the company. Many customers praised the company's professionalism, quick response time, and the quality of work performed by technicians like Jorge and Ellis. The customer service, notably from a representative named Tracy, received high marks for be... Read more

Overall, the reviews for Mr. Rooter Plumbing of Palmdale reflect a mix of positive and negative experiences, leading to a conflicted sentiment around the company. Many customers praised the company's professionalism, quick response time, and the quality of work performed by technicians like Jorge and Ellis. The customer service, notably from a representative named Tracy, received high marks for being supportive and proactive in urgent situations. However, a significant portion of reviews cited issues related to pricing, with various customers expressing outrage at high estimates for relatively simple jobs. There were also complaints regarding missed appointments, lack of follow-up, and difficulties obtaining refunds, contributing to frustration and dissatisfaction. While some express a strong loyalty to the service, others warn potential customers to be cautious about costs and the reliability of service delivery. Read less