Marathon Plumbing, Heating and Air

The recent reviews for Marathon Plumbing, Heating, and Air indicate a company that is often perceived positively by many customers, particularly for their technicians' professionalism and expertise. Common positive themes include:Professional Technicians: Numerous customers commend the technicians for being kind, professional, and efficient. Specific names like Ray, Luis, and Joziah consistently a... Read more

The recent reviews for Marathon Plumbing, Heating, and Air indicate a company that is often perceived positively by many customers, particularly for their technicians' professionalism and expertise. Common positive themes include:Professional Technicians: Numerous customers commend the technicians for being kind, professional, and efficient. Specific names like Ray, Luis, and Joziah consistently appear in positive reviews, showcasing the personalized service customers have received.Good Communication: Reviewers often mention effective communication throughout the service process. Many appreciate being kept informed about what to expect and receiving thorough explanations of the work being performed.Customer Satisfaction: A significant number of clients express happiness with their HVAC system's performance after service or installation. Many valued the knowledgeable recommendations from technicians, leading to ongoing relationships with the company.Efficiency and Cleanliness: Many customers highlight the efficiency of the service and the care taken to maintain cleanliness during and after work, which reflects well on the company's professionalism. Conversely, the reviews also reveal several areas of concern:Inconsistency in Service Quality: A few customers experienced issues regarding the quality of service provided. Some instances involved incomplete work or service that did not meet expectations. This inconsistency leads to frustration and disappointment for those customers.Communication Breakdowns: Several negative reviews emphasize poor communication, particularly regarding scheduling and follow-ups. Instances where customers felt ignored or ended up rescheduling multiple times reflect a need for improvement in office management and response times.Perception of Upselling and Charges: Some reviews suggest frustration over unexpected charges or perceived upselling of services. Customers expressed feeling that they might have been improperly sold on repairs or services that were not entirely needed, damaging trust in the company.Service Follow-up Issues: A few clients expressed discontent with follow-up service or maintenance, specifically citing instances where after-service issues were not adequately addressed, resulting in lost trust. In summary, while many customers are highly satisfied with the service and support from Marathon Plumbing, Heating, and Air, the negativity surrounding accountability, service consistency, and communication suggests that there are crucial areas for improvement that the company should address to enhance overall customer experience and uphold its positive reputation. Read less