Kji Plumbing

The reviews for KJI Plumbing reveal both positive and negative customer experiences reflecting a range of sentiments about their service. On the positive side, several reviewers praised KJI Plumbing for their excellent communication, timeliness, and professionalism. Customers expressed satisfaction with the quality of repairs, stating that issues were resolved promptly and effectively. Many comme... Read more

The reviews for KJI Plumbing reveal both positive and negative customer experiences reflecting a range of sentiments about their service. On the positive side, several reviewers praised KJI Plumbing for their excellent communication, timeliness, and professionalism. Customers expressed satisfaction with the quality of repairs, stating that issues were resolved promptly and effectively. Many comments highlighted the friendly nature of the staff and their willingness to explain the work being done. Specifically, positive experiences were noted regarding water heater replacements and emergency plumbing services, with multiple clients stating they would recommend KJI Plumbing to others. However, a significant portion of the reviews pointed out serious concerns about the company's service reliability and billing practices. Issues such as missed appointments, lack of follow-up, and unexpected charges were reported. Some customers expressed frustration over perceived dishonesty regarding pricing and the necessity of certain services, leading to accusations of overcharging and dishonesty. Additionally, a few reviews described unpleasant experiences with technicians, indicating unprofessional behavior in the field. Common themes among negative reviews included: - Inconsistent Service Quality: A disparity exists between long-time customers experiencing a notable decline in service and newer clients having positive experiences. - Billing and Transparency Issues: Several reviewers reported feeling misled about pricing and service adequacy, expressing dissatisfaction over unexpected costs that did not align with initial quotes. - Dependability and Scheduling Frustrations: Reviews cited instances of no-shows and late arrivals, which contributed to significant inconvenience, particularly for urgent plumbing issues. - Professionalism Concerns: A few negative reviews mentioned unprofessional conduct by certain employees, which further eroded trust in the company. In summary, while KJI Plumbing has a strong base of loyal customers who appreciate their work, there are pronounced concerns that could impact their reputation, especially if recent patterns of service continue. It Read less