Five Star Contractors

The reviews for Five Star Contractors present a stark contrast in customer experiences, reflecting a significant divide in sentiment.Positive Experiences: - Several customers expressed high levels of satisfaction, particularly those who received quality service from specific employees such as Ricardo and Rod. Clients noted the professionalism, expert advice, and thoroughness of the service, pr... Read more

The reviews for Five Star Contractors present a stark contrast in customer experiences, reflecting a significant divide in sentiment.Positive Experiences: - Several customers expressed high levels of satisfaction, particularly those who received quality service from specific employees such as Ricardo and Rod. Clients noted the professionalism, expert advice, and thoroughness of the service, praising the company's ability to handle emergency situations and complete work effectively. Positive reviews often mentioned reasonable pricing and strong communication, especially regarding service details and costs.Issues of Dishonesty: - Conversely, numerous reviews highlighted major concerns regarding the honesty of the services provided. Customers reported feeling pressured into unnecessary repairs and upgrades, such as unneeded mortar patches and drain line replacements, leading to exorbitant charges. This perceived dishonesty, particularly in relation to quotes and required work, severely tarnished the company's reputation for many clients.Customer Service Deficiencies: - A significant number of reviews pointed to poor customer service. Complaints included workers being rude or unprofessional during service visits, failure to return calls, and inadequate responses to customer inquiries. Such experiences left customers feeling undervalued and disrespected, which significantly impacted their overall sentiment towards the company.Pricing and Billing Practices: - While some customers were initially pleased with the pricing, disappointment arose when unexpected charges were incurred without clear communication. Instances of clients being charged for work or tools they believed were unnecessary were common. A review mentioned excessive fees related to improper service execution, escalating negative perceptions about the business practices of Five Star Contractors.Trust and Integrity Issues: - Trust emerged as a critical theme in the feedback. A number of clients felt misled, which was evident in reviews that spoke of being overcharged after not receiving the necessary certification or service. This has led several customers to seek alternative contractors, reinforcing a growing skepticism about the reliability of Five Star Contractors. Overall, the sentiment surrounding Five Star Contractors is fraught with tension as experiences vary sharply between positive service recognition and distressing accounts of dishonesty and poor customer care. For potential clients, exercising caution and conducting thorough research seems advisable to mitigate the risk of a negative experience. Read less