Quick Rooter

Overall, Quick Rooter has received a blend of reviews illustrating both commendable service and troubling customer interactions. Positive Feedback: - Many customers praised the promptness and efficiency of Quick Rooter's technicians, particularly Junior and Anthony. Reviews often noted the quick response times, with several customers mentioning technicians arriving within 30-45 minutes. - Custom... Read more

Overall, Quick Rooter has received a blend of reviews illustrating both commendable service and troubling customer interactions. Positive Feedback: - Many customers praised the promptness and efficiency of Quick Rooter's technicians, particularly Junior and Anthony. Reviews often noted the quick response times, with several customers mentioning technicians arriving within 30-45 minutes. - Customer service in terms of hands-on assistance was frequently highlighted. Technicians were described as polite, professional, and willing to explain the issues and processes, enhancing customer understanding and comfort. - Fair pricing was another common positive note. Customers remarked on the reasonable rates and transparency regarding costs associated with different plumbing services. - Long-term relationships were established with several customers who expressed satisfaction from repeated use of Quick Rooter's services. Many highlighted their reliability, expertise in resolving plumbing issues, and respectful treatment. Negative Feedback: - A significant portion of reviews also mentioned issues with the company's dispatch and administrative communication, particularly focusing on one dispatcher who was reported as rude and unprofessional when addressing customer concerns about service delays and complications. - Several reviews pointed to discrepancies between quoted prices and final charges, leading to feelings of frustration and mistrust among customers. This was particularly evident in one extensive account detailing an alarming escalation in service costs without prior consent. - Conflicts regarding additional charges, such as claims related to unexpected repairs or parts, contributed to a negative impression for some reviewers. This created a sense of dissatisfaction, overshadowing previous positive experiences. In summary, Quick Rooter appears to excel in timely service and technical competency, but struggles with consistent customer service and clear communication practices. Addressing the discrepancies in customer reactions through enhanced training for dispatch personnel and clearer billing practices may help refine their service and improve overall customer satisfaction. Read less