Drainpros

The reviews for DrainPros largely reflect a high level of customer satisfaction, particularly with the technician Randy, who is frequently mentioned by name. Positive comments highlight his responsiveness, punctuality, and the thoroughness of his work. Customers appreciate his ability to diagnose issues and provide effective solutions, often going above and beyond by offering additional assistance... Read more

The reviews for DrainPros largely reflect a high level of customer satisfaction, particularly with the technician Randy, who is frequently mentioned by name. Positive comments highlight his responsiveness, punctuality, and the thoroughness of his work. Customers appreciate his ability to diagnose issues and provide effective solutions, often going above and beyond by offering additional assistance without extra charges, such as running a camera through pipes for inspection. Recommendations from satisfied clients emphasize Randy's deep knowledge of plumbing, specifically regarding drain repairs and replacements with ABS materials that have resolved prior issues. The favorable pricing compared to other vendors has also won over many customers, contributing to the overall positive impression of the company. On the downside, one customer expressed dissatisfaction with a lack of communication and responsiveness from Randy, suggesting that while the service may have been reliable in the past, there appears to be some inconsistency, which is concerning for those seeking a dependable plumber. Additionally, the size of technicians was mentioned as a limiting factor for specific jobs, indicating that customers with tight spaces may want to consider this before hiring. In summary, while DrainPros has garnered a positive reputation largely due to Randy's expertise and customer service, there are some emerging concerns regarding availability and adaptability, which could affect customer experiences moving forward. Read less