Overview of Company Customer Sentiment Analysis in January
The reviews for Dial ONE Schilling Plumbing Heating & Air Conditioning depict a mixture of exceptional service and concerning pricing issues. Many customers praise the professionalism, responsiveness, and knowledge of technicians like Mike and Scott, highlighting their promptness and effective problem-solving skills. Overall, customers expressed gratitude for the efficient repairs and friendly att... Read more
The reviews for Dial ONE Schilling Plumbing Heating & Air Conditioning depict a mixture of exceptional service and concerning pricing issues. Many customers praise the professionalism, responsiveness, and knowledge of technicians like Mike and Scott, highlighting their promptness and effective problem-solving skills. Overall, customers expressed gratitude for the efficient repairs and friendly attitudes, making them feel comfortable and valued. However, there are significant recurring complaints regarding high prices for labor and parts, with some customers feeling taken advantage of in terms of costs. While there's a strong foundation of loyal clientele appreciating the service quality, concerns about transparency in pricing and occasional upselling tactics could affect their overall reputation. Read less