So Cal Water

Reviewers are overwhelmingly positive about So Cal Water's services, with several common themes emerging. Many customers appreciated the company's competitive pricing, often noting that So Cal Water offered significantly lower quotes compared to competitors, sometimes up to 67% cheaper. Reviews highlight not only the affordability but also the quality of the installations. Installers, especially S... Read more

Reviewers are overwhelmingly positive about So Cal Water's services, with several common themes emerging. Many customers appreciated the company's competitive pricing, often noting that So Cal Water offered significantly lower quotes compared to competitors, sometimes up to 67% cheaper. Reviews highlight not only the affordability but also the quality of the installations. Installers, especially Scott, receive frequent commendation for being detail-oriented and ensuring that installations are clean and professionally done. Customers expressed satisfaction with the performance of the products, noting improvements in water quality and the elimination of issues like hard water spots and the need for bottled water. Additionally, the customer service experience, particularly with staff like Nancy who handles scheduling, is often praised for being pleasant and effective. This suggests a friendly and knowledgeable atmosphere within the company, as indicated by long-term employees which hints at good employee treatment. On the flip side, there is a significant concern raised by a customer regarding the honesty of a service provided. This review details an interaction with Rolando, who misidentified issues with an existing Hague system leading to a suggestion of an unnecessary costly replacement. The discrepancy in service and the subsequent resolution by another dealer triggered skepticism regarding the consistency of service quality across the company. Overall, while most reviews reflect a strong satisfaction with So Cal Water, the single negative experience points to a need for a closer examination of service consistency and employee training. This mixed feedback underscores the importance of maintaining high standards across all customer interactions to solidify the company's strong reputation. Read less