Quality Plumbing and Air

The reviews indicate a concerning trend of unreliable service from Quality Plumbing and Air. A recurring theme is the no-show callback from Chris, the representative, which frustrated customers who relied on his commitments. Specifically, two missed appointments raised red flags about the company's operational reliability, suggesting a lack of efficiency in managing client schedules and communicat... Read more

The reviews indicate a concerning trend of unreliable service from Quality Plumbing and Air. A recurring theme is the no-show callback from Chris, the representative, which frustrated customers who relied on his commitments. Specifically, two missed appointments raised red flags about the company's operational reliability, suggesting a lack of efficiency in managing client schedules and communication. A significant point of disappointment is the communication breakdown. Several reviewers highlight the challenges in reaching Chris, with unanswered calls and delayed responses contributing to a feeling of neglect and frustration. Customers expressed that their time was disrespected, as they rearranged their schedules to accommodate appointments that ultimately did not occur. The technical assessment provided by Quality Plumbing and Air also draws mixed reviews. Initially, the advice that no significant issues existed was contradicted later by claims of a collapsed pipe. This inconsistency led to trust issues with clients, who felt misled about the status of their plumbing problems. Moreover, the absence of proactive communication during the extended waiting periods only exacerbated the sense of abandonment. Overall, the reviews articulate a desperate need for improvements in customer service, accountability, and reliable communication from Quality Plumbing and Air. Customers are seeking reassurance that their concerns are valued and that the services promised will be delivered consistently and professionally. Read less