JW Plumbing, Heating & Air

Nasty Customer Experiences: Numerous reviews recount deeply disappointing interactions with JW Plumbing, especially around issues involving elderly clients or those who might not be fully aware of service complexities. Specific complaints stem from an alleged pattern of upselling and miscommunication, leading to significant concerns over trust. One reviewers highlighted that they felt their elderl... Read more

Nasty Customer Experiences: Numerous reviews recount deeply disappointing interactions with JW Plumbing, especially around issues involving elderly clients or those who might not be fully aware of service complexities. Specific complaints stem from an alleged pattern of upselling and miscommunication, leading to significant concerns over trust. One reviewers highlighted that they felt their elderly mother had been taken advantage of due to her dementia, suggesting a troubling ethical implication in their service approach.Communication Breakdown: Several reviewers complained about the lack of communication from the company's office staff, especially during ongoing service. One reviewer mentioned having to call four times just to get information about parts being ordered, while others expressed frustration over missed appointments and last-minute cancellations. This inconsistency appears to lead to a significant breakdown in relationship management with clients.Highlighting Individual Technicians: Despite the overall issues highlighted, there are consistent praises for specific technicians Read less