California Countertop

Most customers express high praise for California Countertops in regards to their product quality, particularly regarding quartz and Dekton installations. Many reviewers appreciated the helpfulness of staff like Jill, who guided them through the selection process and installation steps, showcasing a strong sense of customer service. Positive reviews often mention timely responses, professional att... Read more

Most customers express high praise for California Countertops in regards to their product quality, particularly regarding quartz and Dekton installations. Many reviewers appreciated the helpfulness of staff like Jill, who guided them through the selection process and installation steps, showcasing a strong sense of customer service. Positive reviews often mention timely responses, professional attitudes from installers, and the use of advanced technology for accurate measurements, which contributed to the satisfaction with the final installations. Compliments frequently referenced beautiful results and high-quality finishes, reiterating a general consensus that California Countertops can deliver aesthetically pleasing outcomes. On the contrary, a significant subset of reviews criticize the company's customer service and installation quality, especially concerning Corian projects. Reviewers recount experiences of over promises and under delivery, particularly highlighting sloppy workmanship, inadequate repairs, and poor communication post-sale. These negative experiences often included complaints about installers lacking attention to detail, misunderstandings about measurements, and issues with product damages during installation. Customers noted feeling frustrated with the handling of these problems, which in some cases resulted in damage to their homes and a lack of follow-up from the company. Communication also emerged as a recurring theme; while some customers reported great communication, others experienced disorganization and a lack of timely responses or updates. Negative experiences often resulted from different styles and attitudes among staff, leading some customers to feel undervalued or mishandled, particularly during the quote and initial stages of the project. In summary, while California Countertops has garnered a loyal clientele and received commendations for its product selection and design assistance, there is a significant need for refinement in communication and installation practices to ensure a uniformly positive customer experience. Attention to consistent training and accountability among the installation team could mitigate many issues highlighted in the negative reviews. Read less