24/7 Drainrooter

The reviews reveal a polarized perspective on 24/7 Drainrooter, primarily centered around the service quality provided by James, the primary contact. On one hand, a significant number of clients laud the company for its prompt service, professionalism, and courteous staff. Specifically, customers appreciate James's quick diagnoses and solutions, emphasizing his effective communication and honest p... Read more

The reviews reveal a polarized perspective on 24/7 Drainrooter, primarily centered around the service quality provided by James, the primary contact. On one hand, a significant number of clients laud the company for its prompt service, professionalism, and courteous staff. Specifically, customers appreciate James's quick diagnoses and solutions, emphasizing his effective communication and honest pricing. Many share instances where he was responsive during crises, providing convenience and relief during stressful situations. These positive accounts often result in strong referrals and a willingness to return for future plumbing needs. Conversely, the negative feedback heavily critiques the company's reliability and ethics. There are multiple accounts of missed appointments and poor customer service, including unresponsive behavior after service failures. Customers express frustration over what they describe as dishonest practices, such as upselling unnecessary services and inadequate workmanship that led to further plumbing issues. One review even raises serious ethical concerns about James Read less