I Got Plumbing

The reviews for I Got Plumbing generally exhibit a positive sentiment, with multiple customers emphasizing the professionalism and effectiveness of the technicians, specifically mentioning Abraham, Dan, and Sam. Clients frequently noted the following positive aspects: - Prompt Service: Many reviews highlight the quick response time, often with technicians arriving within a couple of hours after a... Read more

The reviews for I Got Plumbing generally exhibit a positive sentiment, with multiple customers emphasizing the professionalism and effectiveness of the technicians, specifically mentioning Abraham, Dan, and Sam. Clients frequently noted the following positive aspects: - Prompt Service: Many reviews highlight the quick response time, often with technicians arriving within a couple of hours after a call, which is especially praised in emergency situations. - Professionalism and Knowledge: Customers repeatedly mention the professionalism and expertise of the technicians. This includes thorough explanations of the issues at hand and the work being performed, which fosters customer trust. - Fair Pricing: Several reviewers commented on the reasonable and competitive pricing, feeling that they received good value for the quality of work performed. Price transparency is appreciated by many, particularly in comparison to other local plumbing options. - Follow-up and Communication: Instances of strong communication were also noted, where technicians provided follow-ups after completion and were receptive to customer inquiries. In contrast, there are recurring themes in the negative feedback, primarily focusing on: - Inconsistent Customer Service: Some customers expressed frustration regarding communication breakdowns, particularly when schedules were mismanaged or calls were not returned as promised, which impacted their overall experience. - Concerns About Pricing for Additional Work: A number of reviews reflect dissatisfaction with perceived overcharging, especially when a second visit was required for work that some customers felt should have been anticipated and included in the initial assessment. - Errors in Scheduling and Follow-through: Some reviews noted missed appointments or last-minute cancellations without proper explanations, which led to disappointment and mistrust among clients who expected reliable service. In conclusion, while many reviewers have had very positive experiences with I Got Plumbing, significant attention to customer service, effective communication, and consistency in follow-through could enhance their reputation. Addressing the concerns raised by the few dissatisfied customers will be key to maintaining and growing their positive standing in the community. Read less