Always Plumbing Heating Air

Always Plumbing receives genuinely mixed feedback across a large review base. Professionalism scores moderately — many individual technicians (Amen, Norman, Daniel, Tim, Eric, Patrick, Kass, Charles) are praised for courtesy, punctuality, and communication, but this is significantly offset by repeated failures to show up as scheduled, no-call no-shows, and at least one dispatcher-level bait-and-... Read more

Always Plumbing receives genuinely mixed feedback across a large review base. Professionalism scores moderately — many individual technicians (Amen, Norman, Daniel, Tim, Eric, Patrick, Kass, Charles) are praised for courtesy, punctuality, and communication, but this is significantly offset by repeated failures to show up as scheduled, no-call no-shows, and at least one dispatcher-level bait-and-switch on fees. Pricing is the single most damaging dimension: an overwhelming number of reviewers — across multiple years and service types — describe quotes as dramatically above market rate, with several obtaining competing bids at a fraction of the price; this is the clearest and most consistent signal in the entire review set. Project completion is middling — many jobs are completed successfully and promptly, but there are credible accounts of incomplete work, return visits required, a drain that backed up again two days after service, and at least two instances of the company simply not showing up at all. Experience scores moderately; when technicians do complete work, quality is generally acceptable, but there are notable exceptions including a loose valve handle left untightened after a $1,150 job and a drain not fully cleared on the first visit. Read less