RGS Plumbing

Most of the reviews express a strong appreciation for RGS Plumbing's overall work quality and team professionalism. Customers consistently mention Gilbert specifically as a knowledgeable and friendly technician who provides efficient service. Those receiving timely and effective help highlighted the importance of being able to rely on RGS for both urgent and routine plumbing needs, with several de... Read more

Most of the reviews express a strong appreciation for RGS Plumbing's overall work quality and team professionalism. Customers consistently mention Gilbert specifically as a knowledgeable and friendly technician who provides efficient service. Those receiving timely and effective help highlighted the importance of being able to rely on RGS for both urgent and routine plumbing needs, with several declaring they would recommend RGS Plumbing to others without hesitation. On the contrary, several reviewers faced severe disappointments, particularly when service was arranged via home warranty companies. Complaints focused on unfulfilled appointments and instances where scheduled visits did not occur, leading to days of unresolved plumbing issues. The lack of communication from the company during such instances was a frequent theme, with customers expressing frustration over unanswered calls and messages. Moreover, there are isolated reports of prolonged and unpleasant interactions with staff members, marked by combative responses instead of problem-solving approaches. The contrast between these experiences suggests that while many customers enjoy high-quality service, inconsistencies in communication and scheduling can lead to significant dissatisfaction. In summary, RGS Plumbing seems to boast a loyal customer base thanks to their quality service and professional technicians; however, they must address the inconsistencies in reliability and communication to ensure a consistently positive customer experience. Read less