Millennium Plumbing

Overcharging and Cost Issues: A pervasive grievance across numerous reviews is the perception of being charged excessively for services rendered. Customers report being quoted prices that are significantly higher compared to competitors, with one reviewer detailing a job that could have been completed in under thirty minutes yet cost nearly $600. This has led to feelings of being taken advantage o... Read more

Overcharging and Cost Issues: A pervasive grievance across numerous reviews is the perception of being charged excessively for services rendered. Customers report being quoted prices that are significantly higher compared to competitors, with one reviewer detailing a job that could have been completed in under thirty minutes yet cost nearly $600. This has led to feelings of being taken advantage of, especially during emergencies when customers may feel less able to negotiate.Quality of Workmanship: Several reviews indicate dissatisfaction with the quality of work performed, with instances noted of defective installations leading to leaks and additional repair work. In one case, a reviewer mentioned that they had to hire another plumber to correct the mistakes made by Millennium Plumbing, which only adds to the financial burden experienced by customers.Customer Service Deficiencies: A notable trend in negative reviews points to poor customer service experiences. Multiple customers labeled the staff as rude or unhelpful, particularly when attempting to retrieve information about work done or disputing charges. The delayed response time for invoices and quotes was also criticized, indicating a lack of organization and professionalism.Mixed Experiences with Technicians: While there are a few positive remarks about specific technicians who were praised for professionalism and effectiveness, these accounts are overshadowed by numerous negative experiences. This inconsistency suggests that while some customers may receive adequate service, others face significant issues due to possibly lackluster or untrained personnel.Failures in Accountability and Follow-Up: Complaints regarding the company's refusal to accept responsibility for mistakes and the lack of follow-through on guarantees or assurances from technicians were common. The inability to properly address or rectify problems after service was rendered leaves many customers frustrated and feeling unsupported.Concerns about Licensing and Transparency: A review specifically notes that Millennium Plumbing is not licensed, which prevents customers from recovering their losses through insurance avenues, further adding to the customers' frustrations about their choices and experiences with the company. This lack of transparency regarding licensing raises red flags for potential clients. Overall, the sentiment emerging from these reviews is predominantly negative, with customers warning others through their accounts of overpriced services, inadequate customer care, and subpar workmanship. While some positive experiences exist, they appear to be exceptions rather than the rule, indicating systemic issues within the company's operations and customer relations. Read less