Michael Penta Plumbing

The reviews highlight several critical issues faced by customers of Michael Penta Plumbing. Firstly, the initial pricing was perceived as excessively high, creating a sense of distrust among clients. There were reports of upselling, where the service provider attempted to push additional services that clients felt were unnecessary. This practice contributed to a feeling of being taken advantage of... Read more

The reviews highlight several critical issues faced by customers of Michael Penta Plumbing. Firstly, the initial pricing was perceived as excessively high, creating a sense of distrust among clients. There were reports of upselling, where the service provider attempted to push additional services that clients felt were unnecessary. This practice contributed to a feeling of being taken advantage of, leading to significant dissatisfaction. Moreover, a major concern was the incomplete nature of the work performed. Customers felt frustration and disappointment stemming from unfinished jobs, which understandably led to a severe decline in overall satisfaction. The customer service aspect was another significant area of concern. While initial interactions with the receptionist were described positively, follow-up communications revealed a different experience. The change in tone from pleasant to rude when addressing concerns about the incomplete work aggravated the overall negative sentiment toward the company. In summary, the combination of high costs, upselling practices, failure to complete work, and unprofessional customer service has resulted in a highly unfavorable perception of Michael Penta Plumbing. The negative experiences reported indicate a pressing need for the company to address both service quality and customer interaction to rebuild trust and satisfaction among its client base. Read less