Greene & Son Plumbing

The reviews for Greene & Son Plumbing present a mixed sentiment, showcasing both positive and negative experiences. While some customers praise the professionalism, honesty, and efficiency of the plumbing services, others express significant disappointment, particularly regarding a recent interaction that left them feeling ignored and undervalued. Overall, the majority sentiment leans towards sati... Read more

The reviews for Greene & Son Plumbing present a mixed sentiment, showcasing both positive and negative experiences. While some customers praise the professionalism, honesty, and efficiency of the plumbing services, others express significant disappointment, particularly regarding a recent interaction that left them feeling ignored and undervalued. Overall, the majority sentiment leans towards satisfaction, especially with past services, though recent experiences have raised concerns about the responsiveness and thoroughness of the owner. In analyzing the detailed sentiment and common findings among the reviews, it is evident that Greene & Son Plumbing has a strong foundation of satisfied customers who commend the quality of their work, particularly in larger plumbing jobs like sewer line replacements. Many reviewers emphasize the honesty and reasonable pricing of the services, reinforcing a positive reputation that has encouraged them to refer the business to others in need. However, a contrasting narrative emerges from a particular reviewer who had a distressing experience where they felt the owner did not adequately assess a plumbing issue. This led to feelings of disappointment and a firm decision not to recommend the company again. Such a negative experience highlights a potential gap in customer service quality, particularly in individual consultations following previously well-received jobs. Furthermore, another review contrasts the service level with other local plumbing companies, emphasizing the affordability and transparency of Greene & Son Plumbing's pricing as a significant advantage. The combined findings suggest that while the company can perform excellently on larger jobs and maintains a loyal client base, improvements may be needed in customer service and attention to detail, particularly in diagnosing issues during initial visits. Overall, Greene & Son Plumbing appears reliable for many, but recent reviews indicate inconsistency that could affect future referrals and repeat business. Read less