Veritable Plumbing

The reviews indicate a polarized sentiment regarding Veritable Plumbing. Positive feedback stems from customers who experienced prompt and respectful service from the technicians, highlighting courteous behavior and quick fixes in situations handled without complications. One reviewer recounted their gratitude towards the technicians for their understanding in a minor misdiagnosis, resulting in a ... Read more

The reviews indicate a polarized sentiment regarding Veritable Plumbing. Positive feedback stems from customers who experienced prompt and respectful service from the technicians, highlighting courteous behavior and quick fixes in situations handled without complications. One reviewer recounted their gratitude towards the technicians for their understanding in a minor misdiagnosis, resulting in a positive portrayal of the staff's professionalism. Conversely, multiple reviewers expressed discontent regarding the company's responsiveness, especially concerning warranty claims. Frequent complaints centered around unreturned calls, delayed appointments, and communication issues between Veritable Plumbing and American Home Shield (AHS), with some customers indicating that they were left without essential services, such as hot water, for extended periods. The stark negative experiences paint a picture of a company struggling with operational inefficiencies and customer service breakdowns. Common themes highlighted in the reviews include:Service Efficiency: While some positive instances showed paces of efficient service, there was an overwhelming sentiment of delays in response times and work completion for warranty-related issues.Communication Issues: A consistent frustration among reviewers was the lack of communication from Veritable Plumbing. Delays in reporting and failure to return calls significantly impacted customer satisfaction.Mixed Technical Assessment: Some technicians demonstrated expertise, yet there were customer reports of misdiagnoses or claims that seemed inconsistent with the eventual solutions provided.Impact of Warranty Provider: A number of reviews referenced problems with the process through American Home Shield as contributing factors to their dissatisfaction, indicting the complexity of handling plumbing issues via warranty services.Customer Service Quality: The quality of customer service varied widely, with some individuals expressing high satisfaction and others experiencing extreme frustration due to perceived indifference or incompetence. This analysis indicates that while Veritable Plumbing has the potential to provide great service, their operational shortcomings Read less