Tommy Rooter Plumbing

Tommy Rooter Plumbing has garnered mixed reviews over the past month. Many customers appreciate the promptness and professionalism of the technicians, noting their friendly demeanor and efficient service, especially when dealing with emergencies. Specific technicians, such as Adrian and Uriel, receive frequent praise for their expertise and thoroughness. However, there are significant concerns abo... Read more

Tommy Rooter Plumbing has garnered mixed reviews over the past month. Many customers appreciate the promptness and professionalism of the technicians, noting their friendly demeanor and efficient service, especially when dealing with emergencies. Specific technicians, such as Adrian and Uriel, receive frequent praise for their expertise and thoroughness. However, there are significant concerns about the company's customer service, particularly regarding their call center's responsiveness and the attitude of some staff members, which detracts from the overall positive experiences. A notable number of reviewers reported dissatisfaction with unresolved issues after service, feeling that the company's follow-up and warranty policies were lacking. This split in feedback suggests the presence of both capable service personnel and systemic issues related to customer care and service guarantees. Read less