Kaufmann Plumbing

Kaufmann Plumbing has received a mix of positive and negative reviews over the past month, with a prevailing sentiment leaning towards satisfaction and appreciation for their services. Many customers praised the professionalism, expertise, and efficiency of the technicians, particularly highlighting the exceptional service provided by employees like Reto and Perry. Aspects such as effective commun... Read more

Kaufmann Plumbing has received a mix of positive and negative reviews over the past month, with a prevailing sentiment leaning towards satisfaction and appreciation for their services. Many customers praised the professionalism, expertise, and efficiency of the technicians, particularly highlighting the exceptional service provided by employees like Reto and Perry. Aspects such as effective communication, thorough work, and fair pricing were frequently noted. However, there were some significant criticisms regarding customer service responsiveness and inconsistent quality in follow-up work. Several reviews also mentioned unpleasant experiences, including billing discrepancies and unresponsive communication. Overall, Kaufmann Plumbing is viewed as a reliable choice for plumbing needs, but their customer service process requires attention and improvement. --- Kaufmann Plumbing has received a variety of reviews, equating to a positive reputation among customers who appreciate their reliable and thorough plumbing work. On the positive end, many reviewers expressed their satisfaction with the expertise demonstrated by the plumbing technicians, particularly focusing on Reto and Perry, who have been frequently recognized for their professionalism and diligence. Customers commented favorably on their skills in installing and repairing various plumbing systems, with remarkable attention to detail noted during installations. Linda, the office staff member, received praise for her friendly demeanor and responsiveness, indicative of a supportive customer service approach. However, the reviews also uncovered concerns, particularly regarding responsiveness and communication issues. Some customers reported being left without timely replies to their inquiries, particularly when issues arose after initial jobs. Instances of perceived overcharging or inaccurate billing also contributed to dissatisfaction. A notable example was a customer who felt that their time was wasted due to a lack of communication regarding job completion and charges. In summary, while Kaufmann Plumbing boasts a strong reputation for quality work and knowledgeable staff, addressing the concerns related to customer service communication and consistency could significantly improve their overall customer experience and satisfaction levels. Improvements in these areas could enhance their already positive reception and further solidify their position as a preferred plumbing service provider. Read less