Granger

The reviews for Granger's reveal two distinct patterns: commendation for the technical proficiency of the staff and criticism targeting the customer service aspect. Customers frequently mention technicians displaying professionalism, respect, and skillful execution of their tasks. Positive remarks emphasize experiences where crew members went above and beyond expectations, showcasing a high level ... Read more

The reviews for Granger's reveal two distinct patterns: commendation for the technical proficiency of the staff and criticism targeting the customer service aspect. Customers frequently mention technicians displaying professionalism, respect, and skillful execution of their tasks. Positive remarks emphasize experiences where crew members went above and beyond expectations, showcasing a high level of craftsmanship and customer care. Notably, individuals praised specific employees for their helpfulness and efficiency, contributing positively to the overall sentiment regarding service delivery. On the contrary, a significant number of reviewers have expressed frustration with customer service. Key issues include difficulties reaching the company via phone or email, with multiple mentions of full voicemail boxes blocking communication. Customers reported instances of no-shows for scheduled appointments, unexpected charges without itemization, and perceived attempts to upsell unnecessary services. This has contributed to a breach of trust for some long-time clients who feel their loyalty is not reciprocated. They noted that management Read less