General Air Conditioning & Plumbing

Professionalism and Knowledge of Staff: Several reviews commend specific technicians, such as Ricardo and Jorge, for their professionalism and thorough knowledge. Customers appreciate when technicians take the time to explain issues and solutions, which enhances customer trust. Positive testimonials highlighted experiences of technicians exhibiting dedication and helpfulness, leading to satisfacti... Read more

Professionalism and Knowledge of Staff: Several reviews commend specific technicians, such as Ricardo and Jorge, for their professionalism and thorough knowledge. Customers appreciate when technicians take the time to explain issues and solutions, which enhances customer trust. Positive testimonials highlighted experiences of technicians exhibiting dedication and helpfulness, leading to satisfaction with completed work.Service Failures and Delays: A consistent theme throughout the reviews is dissatisfaction with the company's follow-up and reliability. Numerous customers reported cancelled appointments, delayed service calls, and miscommunication regarding scheduled visits. In critical situations, such as during extreme weather conditions, this lack of reliability caused considerable customer distress.Pricing and Perceived Overcharging: A substantial portion of reviews amassed concern over pricing practices. Customers often noted exorbitantly high quotes for repairs and installations compared to competitors. Many expressed sentiment that General Air employs upselling tactics, pressuring customers into purchasing unnecessary products. The absence of transparent pricing has left many feeling their trust was exploited.Lack of Communication and Follow-Through: Instruction to customers, especially regarding service memberships and repair follow-ups, frequently fell short. Several reviews indicate that promises made during service calls were not honored, leading to frustrations and wasted time for customers.Customer Service Experiences: Where customers described their interactions with administrative staff, particularly in terms of handling complaints or scheduling, many reported a lack of helpfulness, rudeness, and an apparent lack of interest in resolving issues. This lack of customer care contributed significantly to negative reviews.Mixed Reviews on Recourse and Accountability: While some expressed appreciation for company leadership's responsiveness Read less