Overview of Company Customer Sentiment Analysis in January
Overall, the sentiment surrounding AWM Plumbing is largely positive, with numerous reviews praising the professionalism, honesty, and quality of work demonstrated by the company and its staff, particularly the owner, Anthony. Customers appreciated the promptness, knowledgeable service, and thoroughness, indicating satisfaction with the outcomes of various plumbing jobs, whether simple repairs or m... Read more
Overall, the sentiment surrounding AWM Plumbing is largely positive, with numerous reviews praising the professionalism, honesty, and quality of work demonstrated by the company and its staff, particularly the owner, Anthony. Customers appreciated the promptness, knowledgeable service, and thoroughness, indicating satisfaction with the outcomes of various plumbing jobs, whether simple repairs or more complex installations. However, there were also notable criticisms regarding communication lapses, particularly related to appointment scheduling and customer follow-up. One review highlighted a particularly negative experience with Anthony himself, who was perceived as rude and unprofessional during a frustrating situation. Despite this, the owner Read less