American Service Alliance

The prevailing sentiment in the review is negative, centered around a key issue: poor communication and service reliability. The customer initially had a favorable impression of the company due to the friendly and accommodating nature of their phone staff. However, this initial positive outlook quickly deteriorated due to the last-minute cancellation of the service appointment, which was poorly co... Read more

The prevailing sentiment in the review is negative, centered around a key issue: poor communication and service reliability. The customer initially had a favorable impression of the company due to the friendly and accommodating nature of their phone staff. However, this initial positive outlook quickly deteriorated due to the last-minute cancellation of the service appointment, which was poorly communicated. The reviewer notes that the cancellation happened with a mere 30-minute notice, causing inconvenience and disappointment. Additionally, the decision made by the technician not to proceed with the service, based on an assessment that turned out to be incorrect, raised concerns about the technician's competence and judgment. This further compounded the customer's frustration, especially after they were able to find an alternate solution through another company at a reasonable cost. Overall, the review highlights a critical area for improvement for American Service Alliance in terms of communication and ensuring their technicians are well-trained and capable of providing accurate assessments. The need for better customer service practices, especially regarding appointment management, is evident in this negative feedback. Read less