3 Sons Plumbing

Reviews for 3 Sons Plumbing reflect a broad consensus of customer satisfaction, with a majority of overtly positive sentiments surrounding the quality of service provided. Clients frequently noted the company's responsive communication, especially highlighting Kelly's handling of scheduling and inquiries. Several customers appreciated the efficiency with which technicians like Zeke and Joel comple... Read more

Reviews for 3 Sons Plumbing reflect a broad consensus of customer satisfaction, with a majority of overtly positive sentiments surrounding the quality of service provided. Clients frequently noted the company's responsive communication, especially highlighting Kelly's handling of scheduling and inquiries. Several customers appreciated the efficiency with which technicians like Zeke and Joel completed tasks, often remarking on their punctuality and professionalism. Common themes in positive feedback include: - Prompt Response Times: Many reviews praised the speed with which 3 Sons Plumbing responded to calls and service requests, often same-day or within a few hours. - Professionalism and Knowledge: Customers consistently described the team as knowledgeable, professional, and courteous. Specifically, technicians were recognized for their ability to clearly explain plumbing issues and resolutions. - Quality of Work: Numerous reviews emphasized the high quality of the plumbing work performed, with many customers feeling that the services exceeded their expectations. - Fair Pricing: Many clients expressed satisfaction with the pricing structure, often noting that costs were reasonable and transparent, with itemized billing where applicable. In contrast, a few reviews indicated significant issues: - Unprofessional Experience: A handful of customers reported a negative experience involving unprofessional behavior from some technicians, which led to dissatisfaction regarding perceived attempts to inflate repair costs. - Communication Issues: There was mention of delays and poor communication in specific instances, primarily pointing to the negative review that highlighted a lack of timely updates. Overall, while there is a positive narrative surrounding 3 Sons Plumbing relative to many aspects of their service, the company would benefit from addressing the fewer but significant complaints to strengthen their reputation further and refine customer experiences. The prevailing sentiment remains largely favorable, and the ability of many customers to highly recommend their service reinforces a solid standing in the community. Read less