Overview of Company Customer Sentiment Analysis in January
The reviews for Perkins Plumbing reflect an overwhelmingly positive sentiment, highlighting excellent customer service, prompt responses, professionalism, and reasonable pricing. Customers consistently praise Brandon's reliability and communication skills, appreciating the detailed explanations and transparency regarding repairs. Many reviewers express their intention to return to Perkins Plumbing... Read more
The reviews for Perkins Plumbing reflect an overwhelmingly positive sentiment, highlighting excellent customer service, prompt responses, professionalism, and reasonable pricing. Customers consistently praise Brandon's reliability and communication skills, appreciating the detailed explanations and transparency regarding repairs. Many reviewers express their intention to return to Perkins Plumbing for future needs and recommend the service to others. However, there is one notable complaint regarding a missed appointment and lack of communication, which stands out against the myriad of positive experiences. Overall, Perkins Plumbing is viewed as a trustworthy, efficient, and skilled plumbing service. Read less
Overview of Company Customer Sentiment Analysis in January
A significant number of reviews emphasize the prompt response times of Perkins Plumbing, particularly from Brandon, who is often described as quick to answer calls and schedule appointments. Customers commend him for being accommodating, especially when dealing with emergency situations. Reviewers appreciate the communicative approach taken throughout the service process, with many noting that the... Read more
A significant number of reviews emphasize the prompt response times of Perkins Plumbing, particularly from Brandon, who is often described as quick to answer calls and schedule appointments. Customers commend him for being accommodating, especially when dealing with emergency situations. Reviewers appreciate the communicative approach taken throughout the service process, with many noting that they received updates and clear explanations regarding the plumbing issues at hand. There is a consensus among customers regarding the fairness of prices offered, with several highlighting instances where costs were lower than expected or quoted. This transparency in pricing appears to foster trust and a sense of value for the work performed. Reviewers also frequently mention the thoroughness and cleanliness of the work completed, reinforcing the professionalism that the company embodies. Jones of loyalty are evident, with multiple long-term customers expressing their satisfaction and commitment to returning to Perkins Plumbing for future services. The company is highly recommended for a variety of plumbing needs, including installations, repairs, and inspections, underscoring its versatility. Conversely, the occasional negative experience primarily revolves around missed appointments and inadequate communication, with one review detailing significant frustration over a no-show. This serves as an outlier compared to the overall positive nature of the feedback received. In summary, Perkins Plumbing, and Brandon in particular, has built a reputation for reliability, affordability, and skillfulness in plumbing. While a few concerns exist regarding appointment adherence, the overwhelming majority of customers are highly satisfied and willing to recommend the service. Read less